Consumer Collector

First Mid Bank & Trust•Rockford, IL

4d•Onsite

About The Position

This position is responsible for the management of collections for retail, consumer loans. This role will apply collection efforts in a fair and ethical manner consistent with applicable regulation and law.

Requirements

Bachelor’s degree or equivalent of 2+ years of experience with additional specialized training in lending and/or workout lending.
Knowledge of regulatory requirements for subject portfolios.
Thorough knowledge of loan products and services.
High level of interpersonal skills to interact with customers and potential customers in a professional manner.
High level of analytical skills to conduct loan analysis and maintain loan’s progress in consideration of market trends, credit/interest rates, economic conditions, and other factors.
Adequate knowledge of internal policies and procedures and the respective state and federal laws and regulations.
The individual must illustrate the ability to multitask and to prioritize issues that arise.

Responsibilities

Responsible for identifying and minimizing potential losses and maximizing recoveries of retail consumer loan portfolios, through execution of outreach to past due customers, establishing workout action plans as applicable, including proposing loan restructures, collection activities, evaluating bank collateral, documentation, and recommending alternative solutions of the delinquent and imminent default loans.
Daily review of delinquency, maturity and uninsured reports and follow up with borrowers and loan officers, as necessary.
Responsible for assigned monthly and quarterly reporting such as Delinquent Consumer Loan Reports, Bankruptcy Reports, and Problem Loan Reports, as applicable.
Provide workable alternatives to borrowers as appropriate and in accordance with bank guidelines where appropriate.
Work closely with the existing responsibility officers, and other credit professionals identifying and mitigating problem loans, reassigning loans into collections management when appropriate.
Assist with the development and implementation of collection management strategy and programs.
Maintain client contact records.
Monitor, review, and follow up with force-placed insurance coverage when appropriate.
Perform risk rating review and adjustments to consumer problem loans.
Recommend referral of loans into Special Assets for asset liquidation.
Attend and participate in committee meetings as assigned.
Participate and provide audit support.
Participate in the transition of consumer loans from M&A transactions.
Complete required training associated with job function.
Perform other related duties as assigned.