Print Consumer Care Pack Global Portfolio Manager

HP•Houston, TX

2d•Onsite

About The Position

The consumer Care Pack team is seeking for a Service Portfolio Manager to lead the global print Care Pack portfolio. In this role, you’ll collaborate with product teams to influence an align on the Care Pack strategy and roadmaps (HW, SW/Solutions, Services), work with regional teams, GTM owners and the Customer Support Organization to understand and address customer and/or market needs, gaps, risks, and issues related to Print Consumer Care Pack. You will be responsible for enabling Care Pack sku's, activating CP bundles with consumer printers NPIs and provide on-going support and maintenance for print Care Pack Services portfolio, tools, and processes related to the success of consumer services.

Requirements

Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
7-10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
Analytics
Business Development
Business Strategies
Business To Business
Customer Relationship Management
Data Analysis
Digital Marketing
Go-to-Market Strategy
Key Performance Indicators (KPIs)
Market Research
Marketing
Marketing Strategies
New Product Development
Product Management
Product Marketing
Product Strategy
Project Management
Thought Leadership
Value Propositions
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Responsibilities

Takes charge of planning of Print Consumer Care Pack portfolios throughout their entire lifecycle , ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
Set up and maintains Care Pack SKUs in the HP systems and tools for all HW Print consumer products.
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave