Analyst, Print Pack & Ship Operations & Fleet

Office Depot•Boca Raton, FL

16h•$67,900 - $106,100

About The Position

The Analyst, Services Strategy & Operations Support is responsible for hands-on execution and testing across both equipment and operations — spanning the Copy & Print Depot (CPD) equipment lifecycle and Print, Pack & Ship store operations. On the equipment side, this role physically tests equipment and programs in the lab and in stores, documents findings, and monitors vendor service levels each day to make sure stores get the support they need. The Analyst owns finishing equipment ordering and initial invoice/meter payment coding and serves as frontline support during equipment deployments. On the operations side, this role provides field input for SOPs and training materials developed by the Sr Analyst, operationalizes Print, Pack & Ship processes on the ground in stores, and owns first-line Ask for Support response. This role is expected to actively use Claude/AI tools to speed up repetitive tasks (testing logs, invoicing, reporting) and document steps taken for repeatability, in support of the team's broader automation goals.

Requirements

Associate degree or equivalent years of experience
2-3 years’ experience in related field
Retail store experience, specifically in print and tech services operations
Ability to operate a print services department
Ability to operate a tech services department
Ability to use MS Office
Strong communication skills (verbal and written)
Organizational skills
Business process and problem-solving skills
Manage by influencing others
High initiative
Customer focused
Ability to create strong relationships

Nice To Haves

Business or related field (Area of Study)

Responsibilities

Physically tests equipment and programs in the lab and in stores — running units through configurations, paper settings, and use cases; documents findings and reports out
Validates and codes monthly meter payments and standard/smaller invoices for Sr Analyst review; owns ordering of finishing equipment and non-catalog requests
Drafts field commentary and equipment how-to documentation as input for SOPs
Operationalizes Print and Pack & Ship SOPs and processes on the ground in stores, focused on continuous process improvement and keeping all SOPs current so the Personal Assistant is working from accurate, up-to-date info when stores request it.
Frontline support during equipment deployments — distributing memos, staffing a real-time troubleshooting help desk for store issues, and escalating as needed
Monitors vendor service levels daily; flags emerging vendor issues to the Sr Analyst
Owns first-line response for Ask for Support tickets; flags trending or emerging equipment/store issues
Runs field testing and legwork in support of pilot programs