Consumer Care Call Agent
Caleres•Clayton, MO
•Onsite
About The Position
This role involves handling a high volume of incoming calls, providing exceptional customer service, and resolving customer inquiries. The agent will be responsible for identifying and prioritizing urgent issues, assisting customers with orders, payments, and account updates, and accurately documenting interactions in the CRM system. Adherence to call center guidelines and procedures is essential.
Requirements
- Proficient in using computer systems, software applications, and telephone systems required.
Nice To Haves
- High School Diploma or equivalent years of experience preferred
- 1-2 years of customer service, call center or retail experience preferred
Responsibilities
- Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company.
- Identify and prioritize urgent or escalated issues, ensuring prompt resolution.
- Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information.
- Accurately and thoroughly document customer interactions and transactions in the CRM system.
- Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service.
Benefits
- 30% Associate Discount across Caleres brands
- Access to earnings before payday
- Learning Database of 12,000+ courses
- LinkedIn Learning
- Upfront education assistance
- 401k
- Health benefits
- PTO
- Extensive 2-week hands-on training program
- Food, fun events, and celebrations
- Grab and Go Market
- Complementary coffee and soda
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
