Consumer Affairs Agent

TreeHouse Foods • De Pere, WI

1d • Onsite

About The Position

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values— Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

About the Role: We are seeking a Consumer Affairs Agent to join our Food Safety & Quality team at our De Pere, Wisconsin location. This role is responsible for supporting customer and consumer engagement by ensuring timely, accurate, and effective responses to inquiries and concerns, while upholding product quality and brand trust. In this role, you will work closely with manufacturing sites, Food Safety & Quality teams, and cross-functional partners to investigate concerns, communicate outcomes, and support continuous improvement initiatives. This position offers the opportunity to build experience in quality systems, customer engagement, and food safety within a collaborative and fast-paced environment. You’ll add value to this role by performing various functions including, but not limited to: Respond to customer and consumer inquiries by identifying, researching, and resolving questions in a timely manner. Investigate customer and consumer complaints and coordinate with plant Food Safety & Quality teams to support root cause analysis. Liaise with plant teams to support investigative procedures and ensure accurate documentation of findings. Process retrieval kits and fulfillment items in accordance with established procedures and reporting requirements. Interpret plant investigation findings and prepare written and verbal responses to customers and consumers. Prepare response communications using standardized templates to ensure consistency and accuracy. Conduct daily follow-up on open inquiries and ensure timely resolution Assist in identifying trends and communicate findings to support proactive quality improvements. Support evaluation of audit findings and assist in communicating corrective actions Maintain accurate documentation for internal audits, consumer affairs records, and quality system requests. Participate in team meetings and continuous improvement initiatives.

Requirements

• High school diploma or equivalent required.
• Strong problem-solving and analytical skills with the ability to investigate and resolve issues effectively.
• Strong written and verbal communication skills with the ability to interact with internal and external stakeholders.
• Ability to work independently, manage multiple priorities, and maintain a high sense of urgency.
• Ability to remain calm under pressure and exercise sound judgment.
• Proficiency in Microsoft Office applications is required.

Nice To Haves

• Minimum of one (1) to three (3) years of experience in customer service, quality, or related roles preferred.
• Experience with customer engagement platforms such as Emplifi preferred.

Responsibilities

• Respond to customer and consumer inquiries by identifying, researching, and resolving questions in a timely manner.
• Investigate customer and consumer complaints and coordinate with plant Food Safety & Quality teams to support root cause analysis.
• Liaise with plant teams to support investigative procedures and ensure accurate documentation of findings.
• Process retrieval kits and fulfillment items in accordance with established procedures and reporting requirements.
• Interpret plant investigation findings and prepare written and verbal responses to customers and consumers.
• Prepare response communications using standardized templates to ensure consistency and accuracy.
• Conduct daily follow-up on open inquiries and ensure timely resolution
• Assist in identifying trends and communicate findings to support proactive quality improvements.
• Support evaluation of audit findings and assist in communicating corrective actions
• Maintain accurate documentation for internal audits, consumer affairs records, and quality system requests.
• Participate in team meetings and continuous improvement initiatives.

Benefits

• Competitive compensation and benefits program with no waiting period
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals.
• Opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED