Consumer Care Call Agent
Caleres•Clayton, MO
•Onsite
About The Position
Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.
Requirements
- Proficient in using computer systems, software applications, and telephone systems required
Nice To Haves
- High School Diploma or equivalent years of experience preferred
- 1-2 years of customer service, call center or retail experience preferred
Responsibilities
- Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
- Identify and prioritize urgent or escalated issues, ensuring prompt resolution
- Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
- Accurately and thoroughly document customer interactions and transactions in the CRM system
- Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service
Benefits
- 30% Associate Discount across Caleres brands
- Access to earnings before payday
- Learning Database of 12,000+ courses
- LinkedIn Learning
- Upfront education assistance
- 401k
- Health benefits
- PTO
- Relaxed Dress Code
- Extensive 2-week hands-on training program
- Food, fun events, and celebrations
- Conveniently located near bus and metro stations
- Dedicated cubicles
- Grab and Go Market
- Complementary coffee and soda
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
