Consumer Benefits Specialist

Betty Hardwick Center•Abilene, TX

21d•$14 - $15•Hybrid

About The Position

This position assists consumers in applying for federal and/or state benefits by adhering to complicated policies and procedures. This position completes disability reviews and answers inquiries regarding federal and/or state benefits; interviews, verifies and documents case data, filing appeals in a timely manner, and provides required information/documentation to both internal and external entities when required. This position acts as a representative for the consumers to external agencies such as the Social Security Administrations, and the Division for Disability Determination Services (DDS). This position requires timely intervention and frequent face to face contact with consumers, families and outside agencies. This position requires the ability to quickly identify problems/areas of need, to act professionally in stressful situations, to interpret and thoroughly complete federal and/or state forms and documentation. This position will ensure that consumer’s rights are respected and observed at all times. Periodic travel related to work assignments and training is required. This position will be responsible for applying for SSI, SSDI, QMB, SLMB, & Medicaid. This position requires education and knowledge in the Medicare Prescription Drug Coverage/Part D plan. This position will assist all eligible clients to access their individualized prescription drug plan. This position works with other Betty Hardwick Center departments and outside agencies in a respectful, professional and knowledgeable manner.

Requirements

High school diploma and six months experience in the field of consumer benefits.
Skills using word processing and spreadsheets software programs required.
Skills using data base programs required.
Knowledge of general office procedures and using general office equipment that will include copiers, fax machines, and scanners.
Must possess a current Texas driver’s license, is an insurable driver and qualify for Center coverage.
Ability to quickly identify problems/areas of need.
Ability to act professionally in stressful situations.
Ability to interpret and thoroughly complete federal and/or state forms and documentation.
Ability to work under minimal supervision with latitude for use of initiative and independent judgment.

Nice To Haves

Some college may be substituted for experience.
A four-year degree is preferred.
Extensive experience with the consumers and center procedures will be acceptable in lieu of education and experience requirements.
Education and knowledge in the Medicare Prescription Drug Coverage/Part D plan.

Responsibilities

Assists consumers in applying for federal and/or state benefits by adhering to complicated policies and procedures.
Completes disability reviews and answers inquiries regarding federal and/or state benefits.
Interviews, verifies and documents case data.
Files appeals in a timely manner.
Provides required information/documentation to both internal and external entities when required.
Acts as a representative for the consumers to external agencies such as the Social Security Administrations, and the Division for Disability Determination Services (DDS).
Ensures that consumer’s rights are respected and observed at all times.
Responsible for applying for SSI, SSDI, QMB, SLMB, & Medicaid.
Assists all eligible clients to access their individualized prescription drug plan.
Works with other Betty Hardwick Center departments and outside agencies in a respectful, professional and knowledgeable manner.