Consumer Banking Operations Manager- Carolinas Region

Bank of America•Mount Pleasant, SC

3d•Onsite

About The Position

At Bank of America, the Consumer Banking Operations Manager drives operational excellence and continuous process improvement across the Carolinas region. The role maps and analyzes operational processes, strengthens controls to reduce risk, simplifies workflows with process owners and enterprise partners, and uses data-driven insights to improve operational outcomes. The position serves as a trusted advisor to regional leadership and supports efforts to reduce performance variability. It also champions division priorities in partnership with performance managers and other key partners, and supports enterprise initiatives. The position may include managing associates. Managers at this level model an inclusive environment; demonstrate process knowledge and operational excellence; communicate enterprise decisions and connect them to team priorities; maintain risk discipline and controls; coach and develop people; manage expenses and budgets; build organizational talent; and deliver business outcomes through effective prioritization, inspection, and delegation. Bank of America describes an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This is a first-shift position with a 40-hour workweek. Travel may be required for geographically dispersed markets.

Requirements

At least three years of senior-level multi-unit retail management or regional/market banking management experience leading, managing, influencing, motivating, and developing a team.
Ability to analyze operational processes and make improvements.
Strong analytical skills, including diagnosing issues, identifying trends, conducting root cause analysis, and articulating problem scope.
Proven results exceeding goals in service, leadership, and talent management in a customer-centric, results-driven environment.
Strong executive presence.
Ability to execute in a matrix environment.
Ability to drive behavioral change and hold leaders accountable in person and virtually across large territories.
Proven ability to balance risk and make sound decisions while achieving business goals.
Demonstrated success building networks across and outside organizations.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Exceptional verbal, non-verbal, written, and presentation communication skills, including active listening.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating tasks.
Proficiency with computer skills and professional programs such as Microsoft Office.

Nice To Haves

Financial Center Channel experience in a market leadership role.
Undergraduate degree.

Responsibilities

Lead operational process mapping and performance analysis to identify inefficiencies and improvement opportunities.
Reinforce risk controls and governance by monitoring process performance and implementing measures to reduce operational risk.
Simplify and optimize workflows with process owners and enterprise resources to drive efficiency and consistency.
Advise regional leadership on operational performance strategies and support efforts to reduce variability across teams.
Promote continuous improvement through data-driven decision-making and innovation in operational practices.
Champion key division priorities while working with performance managers and other key partners.
Support enterprise initiatives.
As applicable, manage associates by modeling inclusion, communicating enterprise decisions, managing risk, coaching and developing employees, managing budgets, building talent, and delivering business outcomes through prioritization and delegation.