Consumer Banking Operations Manager- Carolinas Region

Bank of America•Mount Pleasant, SC

4d•Onsite

About The Position

At Bank of America, this role drives a culture of operational excellence and continuous process improvement across the Carolinas region. The position maps and analyzes operational processes, strengthens controls to reduce risk, and simplifies workflows in collaboration with process owners and enterprise partners. It serves as a trusted advisor to regional leadership, works to reduce performance variability, and uses data-driven insights to improve operational outcomes. The role may also include managing associates and carrying out the associated people-management, risk, financial stewardship, talent development, communication, and business-outcome responsibilities.

Requirements

At least three years of senior-level multi-unit retail management or regional/market banking management experience leading, managing, influencing, motivating, and developing a team.
Ability to analyze operational processes and make improvements.
Strong analytical skills to diagnose issues, identify trends, perform root-cause analysis, and articulate problem scope.
Proven results exceeding goals in service, leadership, and talent management in a customer-centric, results-driven environment.
Strong executive presence.
Ability to execute in a matrix environment.
Ability to drive behavioral changes and hold leaders accountable in person and virtually across large territories.
Proven record of balancing risk and making sound decisions while achieving business goals.
Demonstrated success building networks across and outside organizations.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Exceptional verbal, non-verbal, written, presentation, and active-listening skills.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating tasks.
Proficiency with computer skills and professional programs such as Microsoft Office.
Travel may be required for geographically dispersed markets.

Nice To Haves

Financial Center Channel experience in a market leadership role.
Undergraduate degree.

Responsibilities

Lead operational process mapping and performance analysis to identify inefficiencies and opportunities for improvement.
Reinforce risk controls and governance by monitoring process performance and implementing measures to reduce operational risk.
Simplify and optimize workflows in partnership with process owners and enterprise resources to drive efficiency and consistency.
Advise regional leadership on operational performance strategies and support efforts to reduce variability across teams.
Champion continuous improvement by applying data-driven decision-making and fostering innovation in operational practices.
Champion key division priorities while working closely with performance managers and other key partners.
Support enterprise initiatives.
Model an inclusive environment for employees and clients aligned with company Great Place to Work goals.
Demonstrate process knowledge, operational excellence, and innovation through simplicity, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, and connect them to team strategy, priorities, and contributions.
Ensure appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
Coach and provide inspection and feedback to motivate, differentiate, and improve performance.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength for roles across the organization.
Deliver results by effectively prioritizing, inspecting, and appropriately delegating team work.