Consumer Banker III (Kettering)

First Financial Bank•Kettering, OH

3d•$19 - $24•Onsite

About The Position

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. This role involves performing necessary functions to open accounts and perform maintenance, potentially running a Teller drawer, and supporting client engagement through active calling, client conversations, and follow-up. Daily activities align with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies, ensuring client follow-up calls are conducted in a timely manner, and maintaining operational and risk management standards. Other duties may be assigned to assist clients with transactions via branch, drive-thru, phone, and email. The Consumer Banker is responsible for adhering to all compliance and regulatory procedures, tracking and reporting business results, and partnering with District Specialists to execute retail strategies. The role functions as a client's personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participation and leadership in the First Financial Bank Experience through active involvement in site center huddles and meetings to support sales and service activities is expected. The Consumer Banker will consistently meet or exceed sales, service, and referral goals through team collaboration and by assisting clients with their financial needs. Additionally, the role provides digital assistance and service for clients utilizing the bank's online offerings and stays informed about all bank products, processes, and procedures.

Requirements

3-4 years of experience in coaching and/or mentoring in a retail environment.
3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
3-4 years demonstrated prior success with achievement of performance goals.
High school diploma or general education degree (GED) required.
4-5 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

Perform necessary functions necessary to open accounts, perform maintenance.
Run a Teller drawer as deemed necessary by management
Support client engagement through active calling, client conversations, and follow up.
Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
Ensure client follow up calls are conducted in the proper time frame.
Maintain all operational and risk management standards
Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
The CB is responsible for adherence to all compliance and regulatory procedures.
Tracks, reports and communicates business results and activities to their FCM
Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.
Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.