Consumer Banker II (Canton)

First Financial Bank • Canton, OH

5d • $18 - $21 • Onsite

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role serves a wide variety of client needs in accordance with bank policies and procedures, acting as a trusted advisor by adding value and building deep client relationships through the First Client Conversation Model.

The Consumer Banker supports client engagement through calls, conversations, follow-up, and digital assistance. The role helps clients transact business in the branch, drive-thru, by phone, and by email; opens and maintains accounts; and may run a teller drawer as directed by management. The associate maintains operational, risk, compliance, and regulatory standards, stays current on bank products and procedures, and collaborates with peers, management, District Specialists, and other business partners to meet client needs and sales, service, and referral objectives.

The position works with limited supervision, follows established guidelines, and collaborates with a senior role or supervisor. It may lead teams as needed and supports the management needs for the FCM. Listed development and training includes client conversation, transaction processing and regulatory understanding, and consumer banking, deposit, and lending certifications.

Requirements

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience, with prior success achieving sales and service goals in a retail environment.
• High school diploma or GED required.
• Strong knowledge of bank products and solid sales skills.
• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.
• Ability to work with limited supervision, follow established guidelines, apply them proficiently, collaborate with a senior role or supervisor, and use subject-matter expertise to advise others.

Nice To Haves

• Associate’s or bachelor’s degree, and/or an equivalent combination of education and work experience in sales.
• May obtain notary authorization.

Responsibilities

• Open accounts and perform account maintenance.
• Run a teller drawer when deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Partner with internal constituencies to connect clients with appropriate service or solution expertise.
• Ensure client follow-up calls are conducted within the proper timeframe.
• Maintain operational and risk management standards and adhere to compliance and regulatory procedures.
• Assist clients with transactions in the branch, drive-thru, by phone, and by email.
• Model First Financial Bank’s Mission and Values for peers and coworkers.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships and fulfill clients’ financial needs.
• Serve as a trusted advisor, adding value and building client relationships using the First Client Conversation Model.
• Participate in and lead the First Financial Bank Experience through site center huddles and meetings that support sales and service activities.
• Meet or exceed sales, service, and referral goals by collaborating with the team, District, and lines of business.
• Provide digital assistance to clients establishing or using the bank’s online services.
• Stay informed about bank products, processes, and procedures, especially complex ones.
• Support the management needs for the FCM.
• Meet applicable legal, regulatory, and bank policy compliance requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, lending, and deposit requirements.

Benefits

• The bank describes relevant benefits and programs supporting associates’ holistic wellbeing and refers applicants to its Benefits Guide.
• All roles are incentive eligible except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED