Consumer Banker II (North Vernon)

First Financial Bank • North Vernon, IN

4d • $18 - $21

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role supports clients conducting business in the branch, drive-thru, by phone, and by email, and provides assistance with the bank’s digital offerings.

The Consumer Banker serves as a trusted advisor by using the First Client Conversation Model, contributing to the First Financial Bank Experience, and collaborating with colleagues and business partners to meet clients’ financial needs. The role works with limited supervision, follows established guidelines, and may advise others using subject-matter expertise. It also supports the management needs for the FCM and is responsible for complying with applicable laws, regulations, and bank policies.

Requirements

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience, with previous success achieving sales and service goals in a retail environment.
• High school diploma or GED.
• Strong bank product knowledge and solid sales skills.
• Ability to serve a wide variety of client needs according to bank policies and procedures.
• Ability to lead teams as needed.
• Ability to work with limited supervision, follow established guidelines, apply guidelines proficiently, collaborate with a senior role or supervisor, and advise others using subject-matter expertise.
• May obtain notary authorization.
• Occasionally lift and carry up to 50 pounds; frequently lift and carry up to 10 pounds; frequently sit, stand, walk, and drive.

Nice To Haves

• Associate’s or bachelor’s degree, or an equivalent combination of education and work experience in sales.

Responsibilities

• Open accounts and perform account maintenance.
• Run a teller drawer when deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Partner with internal constituencies to bring clients appropriate service or solution expertise.
• Ensure client follow-up calls are conducted within the proper timeframe.
• Maintain operational and risk-management standards.
• Assist clients transacting business in the branch, drive-thru, by phone, and by email.
• Model First Financial Bank’s Mission and Values for peers and coworkers.
• Adhere to compliance and regulatory procedures, including applicable Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious-activity reporting, lending, and deposit requirements.
• Partner with District Specialists to execute retail strategies and objectives that attract, retain, and grow core client relationships and fulfill clients’ financial needs.
• Build deep client relationships and act as a trusted advisor using the First Client Conversation Model.
• Participate in and lead First Financial Bank Experience activities, including site center huddles and meetings supporting sales and service.
• Meet or exceed management-set sales, service, and referral goals through collaboration with the team, District, and lines of business.
• Provide digital assistance and help clients establish or use the bank’s online offerings.
• Stay informed about bank products, processes, and procedures, especially complex ones.
• Support the management needs for the FCM.
• Complete the specified development and training courses.

Benefits

• The employer describes benefits and programs supporting associates’ holistic wellbeing and refers applicants to its Benefits Guide; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED