Consumer Banker II (4th & Vine)

First Financial Bank•Cincinnati, OH

8d•$18 - $21•Onsite

About The Position

This role involves working with existing and prospective clients to deepen relationships by directly booking business and referring clients to internal partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The Consumer Banker will perform essential functions like opening accounts, performing maintenance, and potentially running a teller drawer. The position supports client engagement through active calling, conversations, and follow-up, aligning with The First Financial Bank Experience (FFB Experience). This includes partnering with internal teams to provide expertise, ensuring timely client follow-up, maintaining operational and risk management standards, and assisting clients with transactions via various channels. The role also involves modeling First Financial's Mission and Values, adhering to compliance and regulatory procedures, and executing retail strategies to attract, retain, and grow client relationships. The Consumer Banker acts as a trusted advisor using the First Client Conversation Model, participates in team huddles and meetings, and consistently meets or exceeds sales, service, and referral goals. Providing digital assistance for online banking is also a key responsibility, along with staying informed about all bank products, processes, and procedures.

Requirements

3-4 years client service experience in a retail environment.
3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
High school diploma or general education degree (GED) is required.
Possesses a strong level of bank product knowledge and solid sales skills.

Nice To Haves

May obtain notary authorization.
Associate’s or Bachelor’s degree is preferred and/or an equivalent combination of education and work experience in sales preferred.

Responsibilities

Perform necessary functions to open accounts and perform maintenance.
Run a Teller drawer as deemed necessary by management.
Support client engagement through active calling, client conversations, and follow up.
Partner with appropriate internal constituencies to bring the appropriate level of expertise to the client.
Ensure client follow up calls are conducted in the proper time frame.
Maintain all operational and risk management standards.
Assist clients transact business within the branch, drive-thru, by phone and email.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
Adhere to all compliance and regulatory procedures.
Partner with District Specialists to execute against retail strategies and objectives.
Function as client’s personal trusted advisor by adding value and building deep client relationships.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings.
Consistently meet or exceed sales, service and referral goals.
Provide digital assistance and service for clients.
Stay informed and up to date on all bank products, processes and procedures.