Consumer Banker II (Canton)

First Financial Bank•Canton, OH

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role supports clients with account opening and maintenance, transactions, sales and service, digital banking assistance, and follow-up while maintaining operational, risk-management, compliance, and regulatory standards. The Consumer Banker serves as a trusted advisor, helps clients identify solutions for their financial needs, and contributes to sales, service, and referral goals. The position collaborates with district specialists, internal business partners, management, and colleagues to attract, retain, and grow client relationships and deliver the First Financial Bank Experience. It works with limited supervision under established guidelines and may lead teams as needed.

Requirements

High school diploma or GED.
3–4 years of client service experience in a retail environment.
3–4 years of sales and service experience in a retail environment, with prior success achieving sales and service goals.
Strong bank product knowledge and solid sales skills.
Ability to serve a wide variety of client needs according to bank policies and procedures.
Ability to lead teams as needed.
Ability to work with limited supervision, follow and proficiently apply established guidelines, collaborate with a senior role or supervisor, and use subject-matter expertise to advise others.
Responsibility for compliance with applicable state and federal laws and regulations and bank policies, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit compliance requirements.

Nice To Haves

Associate’s or bachelor’s degree, or an equivalent combination of education and work experience in sales.
May obtain notary authorization.

Responsibilities

Open accounts and perform account maintenance; run a teller drawer when deemed necessary by management.
Support client engagement through active calling, client conversations, and timely follow-up.
Partner with internal colleagues to bring clients appropriate service and solutions, including referrals to business partners.
Maintain operational and risk-management standards and comply with applicable regulatory requirements and bank policies.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model the bank’s mission and values for peers and coworkers.
Partner with District Specialists to carry out retail strategies and objectives for attracting, retaining, and growing core client relationships.
Serve as a trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
Participate in and lead site-center huddles and meetings supporting sales and service activities.
Meet or exceed management-set sales, service, and referral goals through collaboration with the team, district, and lines of business.
Provide digital assistance to clients establishing or using the bank’s online services.
Stay informed about bank products, processes, and procedures, particularly complex ones.
Support management needs for the FCM.
Complete assigned development and training, including client conversation, transaction processing, regulatory, consumer deposit, and consumer lending training.