Consumer Banker II (Canton)

First Financial Bank•Canton, OH

25d•$18 - $21•Onsite

About The Position

This role involves working with existing and prospective clients to deepen relationships by directly booking business and referring clients to internal partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The Consumer Banker will perform essential functions like opening accounts, performing maintenance, and potentially running a teller drawer. The position emphasizes client engagement through active calling, conversations, and follow-up, aligning with The First Financial Bank Experience (FFB Experience). Key responsibilities include partnering with internal teams, ensuring timely client follow-up, maintaining operational and risk management standards, and assisting clients through various channels. The role also requires modeling First Financial's Mission and Values, adhering to compliance and regulatory procedures, and executing retail strategies to attract, retain, and grow client relationships. The Consumer Banker acts as a trusted advisor, utilizing the First Client Conversation Model, and participates in site center huddles and meetings to support sales and service activities. Meeting or exceeding sales, service, and referral goals through collaboration is crucial, as is providing digital assistance to clients. Staying informed about bank products, processes, and procedures is essential.

Requirements

3-4 years client service experience in a retail environment.
3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
High school diploma or general education degree (GED) is required.
Possesses a strong level of bank product knowledge and solid sales skills.

Nice To Haves

May obtain notary authorization
Associate’s or Bachelor’s degree is preferred and/or an equivalent combination of education and work experience in sales preferred.

Responsibilities

Perform necessary functions to open accounts and perform maintenance.
Run a Teller drawer as deemed necessary by management.
Support client engagement through active calling, client conversations, and follow up.
Partner with appropriate internal constituencies to bring the appropriate level of expertise to the client whether it is service or solution related.
Ensure client follow up calls are conducted in the proper time frame.
Maintain all operational and risk management standards.
Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
Responsible for adherence to all compliance and regulatory procedures.
Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.
Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.