Consumer Bank Ops Innovation Program Manager

Southstate Bank•Va, NC

4d•Hybrid

About The Position

The Consumer Bank Ops Innovation Program Manager is responsible for leading strategy, execution, and oversight of innovation initiatives within branch locations. This includes tasks assigned, project readiness, implementation, and engagement plans to support Consumer Bank KPI’s and Goals as well as the Company strategic priorities. This is a fast-moving position that requires strong leadership including cross-departmental partnerships, critical thinking, decision-making, prioritization, detail orientation and outstanding organization to meet aggressive timelines. Must be adaptable to changing circumstances, possible travel and extended working hours. These projects may be more technical in nature. This individual is a professional and personable leader committed to SouthState Banks strategic priorities and exemplifies our Core Values.

Requirements

Bachelor’s degree preferred or 15+ years applicable experience
15+ years in front line banking experience, bank operations experience, Teller and New Accounts processes, or a combination thereof required.
Experience with technology adoption, process improvement, and customer experience initiatives.
Indirect Leadership skills required, 5+ years
Project Management experience preferred.
Proficient in Excel, Word, Power Point and Microsoft Outlook as a minimum
Must be able to effectively access and interpret information on computer screens, documents and reports.
This position requires a long period of time in front of a computer.
This position may require bending and reaching.

Nice To Haves

Management Skills and experience preferred
Stay familiar with NEO (New Employee Orientation and Annual Banker Foundations for Teller & FSR.
To ensure continued success in this role, the Consumer Bank Ops Innovation Program Manager is expected to stay current with emerging technologies, enhancing leadership capabilities, and maintaining up-to-date project management skills.
Recommended platforms may include internal training resources, external certifications, and tools such as Workday Learning, as applicable.

Responsibilities

Oversees and coordinates all aspects of branch opening, closing relocations, LPOs and Operation movements that involve other Line of Businesses by supporting efficient collaboration and alignment with company standards under the OCC Regulations and the Community Reinvestment Act (CRA) guidelines, where all tasks are completed efficiently.
Works with the Line of Businesses to identify emerging trends, technologies, and best practices to enhance branch operations and customer experience, this could include designing, pilot, and implement the process improvement.
Manages process improvement with the Technology Line of Business and Technology. When a project or process improvement involves Technology, this role collaborates with the business unit to update related tasks and ensure the appropriate stakeholders are involved.
Responsible for any projects related to changing hours across our footprint to ensure consistency and that all business lines are aware and tasks are assigned as appropriate, and communication takes place.
Ensures that updates to the OCC Regulatory Branch master are made in tandem with the FFIEC Branch list under the SouthState Bank, N.A. entry, reflecting all necessary information for conversions, openings, and closings, and verifying that the data is complete and accurate.
Manages merger, acquisition and conversion projects and conversion support, with clear and concise communication with update related as assigned.
Manages application releases for all systems that flow through Consumer Bank (BPM, iTeller, Premier Core, TRISM, CIF Cleanup etc.), coordinates testing for Consumer Bank, and informs procedure owners of required updates.
Manages the annual disaster recovery test for Consumer Bank along with Technology.
Serves as coordinator or analyst as needed during any process improvement effort or requirement as needed or required.
Ensures that incidents are addressed promptly and efficiently, including communications with other Line of Businesses.
Handles branch support and research requests related to the department email coverage/research, which would include, in short, branch cash counters and coin machines, branch equipment, access needs, Technology needs for escalation and others requests as deemed necessary.
Oversees vendor relations, contracts, billing for TCR/TCDs, coin machines, cash counters, IT licensing, ID Guide, and Benchmark.
Ensures invoices are entered and paid within established timelines and with accuracy.
Manages the annual equipment budget for TCR/TCD units, coin machines, and cash counters, branch equipment, new purchases, and service agreements. This would include any new administration of mergers/acquisitions.
Oversees access for all Consumer Bank Operations owned applications (iTeller, BPM, Terafina, FIS eFunds, etc.) and ensures that application owners complete access reviews on schedule.
Leads change management to support the adoption of new technologies and processes.