CONSULTANT TRAINING & DEVELOPMENT

City of Toronto • Toronto, ON

2d • CA$96,566 - CA$132,880 • Onsite

About The Position

The Transportation Services division is committed to building and maintaining a resilient transportation network so that people connect with the places, activities and communities they value in the City of Toronto. The Workforce & Organizational Strategy Unit supports this mission by leading divisional workforce projects and initiatives related to equity and diversity, recruitment, health and safety, culture and engagement as well as learning and development.

The Training & Development Consultant is an integral part of the Workforce & Organizational Strategy Unit. Reporting to a Management Consultant, the Training & Development Consultant will work with divisional management and the senior leadership team to advance the division's' strategic workforce development goals. In this exciting role, you'll lead the creation, implementation, and sustainment of a multi-year strategic learning and development plan, lead the division’s workplace culture leadership program, and lead divisional training & development initiatives to support organizational performance improvement.

The role requires the ability to travel to various work locations as needed to support the delivery of learning programs, including in-person facilitation, collaborative workshops, and stakeholder engagement.

Requirements

• Post-secondary education in Training & Development, Adult Education, and eLearning, or an equivalent combination of education and/or relevant experiences.
• Considerable experience designing, delivering, and evaluating training courses, programs and curricula (e.g., instructor-led in-class sessions, webinars, self-directed: e-learning, reference guides, readings, presentations, etc.), utilizing instructional design methodologies and adult education principles which support diversity and accessibility.
• Considerable experience facilitating training sessions tailored to diverse audiences.
• Considerable experience conducting training needs analysis and developing and presenting training business cases/proposals to senior leadership.
• Considerable experience using applications and systems to create e-learning modules, including authoring tools (e.g., Adobe Captivate, Articulate Storyline), and multimedia tools for graphic, audio, and video development (e.g., Adobe Illustrator and Photoshop, Adobe Audition, Adobe Premiere Pro, Adobe Animate and After Effects), as well as digital learning platforms.

Nice To Haves

• Possess strong written and verbal communication skills with excellent interpersonal skills to deal effectively with staff, all levels of management and internal/external service providers.
• Analytical and critical thinking skills to evaluate (using evaluation methodologies) and make recommendations to enhance or develop new training and/or programs.
• Developed organizational skills and project management skills with the ability to handle multiple projects simultaneously to meet established deadlines.
• Fundamental knowledge of organizational effectiveness principles and how they relate to organizational training and development initiatives.
• Knowledge in introducing eLearning best practices, governance frameworks/operational models and learning technology to move from a traditional learning environment to a blended learning culture, would be considered an asset.
• Knowledge of applicable city policies, collective agreements and legislation in the areas of Employment, Occupational Health and Safety and Human Rights.
• Expertise in using collaboration/instant messaging tools (e.g. Microsoft TEAMs) and demonstrated competence using Microsoft Office Suite.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Responsibilities

• Identifies training and development needs within the organization through, consultation and collaboration with internal and external resources.
• Develops and implements plans for complex training projects, ensures contingencies, identifies problems and takes action.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Becomes involved in the design and development of elearning content/curriculum for specific learning programs related to training deliverables, where relevant.
• Conducts research into assigned area ensuring alignment with emerging adult learning practices, leading industry developments, City policies, and applicable legislation and government initiatives.
• Supports divisional workforce initiatives and provides subject matter expertise pertaining to learning aids, presentations methods, communication and adult learning principles.
• Designs and delivers training in response to the outcomes of analysis and evaluation of divisional statistics, policies/procedures, quality assurance and performance measurements.
• Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness of training programs, catering to all learning styles and various audiences.
• Provides on-site training, facilitation, and support for new technologies, business impacts, legislation, health & safety, etc.
• Creates divisional, sectional or team specific learning content for a variety of delivery methods including instructor led classroom training, elearning, multimedia programs, Microsoft TEAMs virtual training and other computer-aided instructional technologies.
• Leads the development and implementation of a multi-year Strategic Learning & Development plan for all divisional staff positions and identification of skills gaps.
• Supports organizational development by supporting workforce programs that address organizational performance gaps.
• Develops and conducts training evaluations and related activities, e.g. focus groups, surveys, questionnaires and analyzes data to improve staff's knowledge, skill acquisition, and technical training; measures staff learning and increase in knowledge from the training and reviews behavioural change and performance improvement after applying skills/training.
• Monitors vendor performance to ensure training services are carried out in accordance with the specified terms and conditions and authorizes payment to vendors within delegated signing authority.
• Ensures all training provided to divisional staff is documented in the City's online learning inventory, ELI; ensures divisional training is also captured for all staff in ELI.
• Carries out the maintenance of training records for the division's staff and provides management with regular compliance updates, as required.
• Compiles information, prepares statistical reports and other confidential material.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
• Sets the standard and expectations through example in conduct, work ethic, integrity and character.
• Sets expectations for performance and supports staff's development efforts.
• Coordinates with Corporate People & Equity regarding training relating to Occupational Health & Safety and Organizational Development and Learning.
• Consults and works with provincial and divisional subject matter experts to create training curricula and tailored course plans to address the technical training needs of divisional staff; provides subject matter expertise and feedback to provincial partners regarding course content.
• Represents the division at public meetings of industry stakeholders, community groups, socials agencies and business organizations.
• Develops and maintains contact with other organization development professionals and is familiar with current theory and practice in the field.

Benefits

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree