Consultant Supply Chain

Verizon•Basking Ridge, NJ

1d•Hybrid

About The Position

Verizon is seeking a Supply Chain Consultant to manage pre-order and back-order strategies and execution, KPI performance metrics, analytics, new product introduction (NPI) planning, and operational reporting across its Forward Device Operations Distribution Network. The role challenges legacy processes, identifies operational bottlenecks, and uses AI-driven solutions to automate workflows and improve performance. It serves as an operational link between Verizon leadership and third-party logistics (3PL) warehouse management, while leading initiatives to address process gaps and improve operations. The position covers process optimization and AI transformation; pre-order and back-order management; reporting, KPIs, and operational analytics; and cross-functional coordination and escalation. The role is hybrid, with work from home and at least three days per week in the office. The position is scheduled for 40 hours per week.

Requirements

Bachelor’s degree or six or more years of work experience.
Four or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
Experience using SAP for inventory tracking, order management, and reporting; MM/SD modules preferred.
Experience with AI tools and workflow automation.
Advanced Excel or Google Sheets skills, including data modeling, macros, and complex queries.

Nice To Haves

A continuous-improvement mindset and a record of challenging existing processes and achieving measurable efficiency gains.
Excellent communication skills and ability to influence cross-functional teams and external 3PL vendors.
Bachelor’s degree in Supply Chain Management, Logistics, Operations, Data Analytics, or a related business field.
3PL vendor management or Warehouse Management System (WMS) operational experience.
Experience in high-volume consumer technology, device launches, or retail fulfillment environments.
SAP certification or Lean Six Sigma/process-improvement certification.

Responsibilities

Audit existing operational workflows, identify manual tasks, and propose and implement automated, simplified processes.
Use AI tools, automation platforms, and advanced analytics to streamline reporting, improve forecasting accuracy, and reduce repetitive work.
Lead process-improvement projects focused on back-order planning, optimization, and operational efficiency.
Analyze on-hand and inbound inventory to set and optimize order-drop schedules and own back-order strategy.
Monitor and manage 3PL order traps and SKU holds, proactively resolving hold conditions to reduce missed customer orders.
Work daily with on-site Distribution Center managers on order drops, ad hoc releases, launch readiness, and non-BAU volume shifts.
Oversee operational reporting and KPI metrics, including 3PL contractual compliance, missed orders, and SLA tracking, as well as invoicing and forecasting analyses.
Analyze root causes and trends in missed orders and order-volume spikes and provide actionable insights to senior leadership.
Automate data extraction from SAP and inventory databases to shift effort from manual reporting to proactive analysis.
Report on and analyze vendor compliance to identify and drive improvements.
Collaborate with Planning, Sourcing, Logistics, and 3PL partners to resolve issues and support smooth device launches.
Serve as the key operational contact for warehouse escalations.
Develop and maintain supplier relationships and hold regularly scheduled meetings to discuss performance and improvements.

Benefits

Medical, dental, and vision coverage.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection, pet insurance, and group home and auto insurance.
Matched 401(k) savings plan.
Up to 8 company-paid holidays per year and up to 6 personal days per year.
Paid parental leave.
Adoption assistance.
Tuition assistance.
Other incentives and an award-winning total rewards package.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
Up to 15 vacation days per year for newly hired employees, with more vacation accruing with additional service.