Consultant — Public Service, Industry & Enterprise

Accenture•Ottawa, ON

1d•CA$75,400 - CA$125,400•Hybrid

About The Position

We are Accenture’s Public Service team, helping government organizations reinvent how programs are designed, delivered, and experienced by the people they serve. In Canada’s public sector, that means working alongside clients to modernize operations, improve service outcomes, strengthen workforce and citizen experiences, and navigate complex policy, regulatory, funding, and stakeholder environments. Through Industry & Enterprise and our Industry & Process capabilities, we bring deep industry knowledge, enterprise-wide transformation experience, AI-enabled reinvention methods, and practical process expertise to help public service organizations move from strategy to measurable outcomes. Together, we help government work better for Canadians—responsibly, sustainably, and with confidence in a future of continuous change. If you love solving challenges and not just studying them and take pride in having an impact on how our clients deliver their mandates, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape programs and services—and the experiences of citizens and public service employees. You have a desire to evolve your knowledge of government operations and unafraid to bring bold ideas into complex, risk-aware environments. You are as comfortable facilitating a workshop with a Director General as you are building a process model at your desk. You understand that reinvention in the public service takes patience, rigour, and a deep respect for the public service context—and you bring all three, every day.

Requirements

2+ years of experience in management consulting, government operations, or public service transformation—with at least one year of direct client engagement and ease interacting with client managers and program level staff.
Demonstrated experience facilitating workshops, co-design sessions, or working groups with cross-functional government stakeholders.
Experience conducting current-state process analysis and contributing to future-state operating model design.
Ability to guide small teams of analysts.
Strong structured problem-solving and analytical skills; able to break complex, ambiguous mandates into clear workplans and actionable recommendations.
Excellent written and verbal communication skills in English.
Active Government of Canada Reliability Clearance or eligibility to obtain such in a timely manner
A minimum of a high school diploma or GED is required for this position

Nice To Haves

Familiarity with federal government operations: Treasury Board policy suite, machinery of government, departmental planning cycles, and procurement vehicles (e.g., ProServices, Task Authorizations).
Experience applying change management frameworks (e.g., Prosci, Kotter) in government or highly regulated environments.
Building AI literacy, automation, or digital transformation initiatives—ideally in a public service or complex institutional context.

Responsibilities

Analyze, design, and document current- and future-state business processes, operating models, transition roadmaps, implementation plans, and business cases for public service transformation.
Facilitate workshops and co-design sessions with stakeholders at all levels to define requirements, align on outcomes, prioritize opportunities, and advance decisions.
Build trusted client relationships across working-level, executive, business, policy, and technology stakeholders, helping navigate complex mandates, sensitivities, and alignment challenges.
Identify and translate AI and digital opportunities into practical, responsible, and policy-compliant use cases that improve service delivery, operational performance, and client outcomes.
Collaborate with cross-functional Accenture teams and client partners to design and implement human-centred, AI-enabled, and digitally enabled solutions.
Manage workstreams and deliverables with discipline, maintaining quality standards, plans, risks, decisions, and action trackers across complex engagements.
Support team members while contributing reusable methods, insights, lessons learned, proposals, client presentations, and practice assets.