Consultant, Product Architect

Nationwide•Columbus, OH

1d•$118,000 - $178,000•Hybrid

About The Position

Nationwide's Technology team is seeking a Consultant, Product Architect to join the Customer Solutions team. This role provides architecture leadership for the Interactions product portfolio, supporting customer engagement, digital experience, journey analytics, and downstream customer solutions. Key platforms include Journey Data & Analytics (JDA), CTM, Celebrus, FullStory, UXCam, and related interaction, analytics, privacy, and event-capture technologies. The role is responsible for evolving product architecture and technology roadmaps while ensuring alignment with Nationwide's enterprise architecture standards, security requirements, resilience objectives, and privacy expectations. The company is described as a dynamic organization enabling a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results. Nationwide emphasizes that "on your side" goes beyond words and that customers are at the center of everything they do, seeking associates passionate about delivering extraordinary care.

Requirements

8+ years of experience in architecture, enterprise integration, digital analytics, data platforms, or related technology domains.
Experience guiding production platforms through enhancements, upgrades, migrations, modernization efforts, and technology transformations.
Strong knowledge of APIs, integration patterns, messaging platforms, event streaming, and cloud-native architectures.
Experience with technologies such as Java, Spring Boot, Microsoft SQL Server, Oracle, AWS, Kubernetes, and Informatica, or comparable platforms.
Strong architecture and consulting skills across APIs, event-driven solutions, data modeling, analytics enablement, and privacy-by-design principles.
Ability to communicate complex technical concepts to business leaders, technical teams, and executive stakeholders while balancing short-term delivery needs with long-term architectural strategy.
Undergraduate studies in computer science, management information systems, or a related field are preferred.
Eight or more years of experience in a technology domain.
Demonstrated expertise across multiple architectural domains and technologies, with awareness of emerging trends.
Good communication and facilitation skills.
Ability to make decisions and recommendations on technology strategies while considering various options and business needs.
Aptitude to influence, build relationships, negotiate and set priorities needed.
Strong executive presence.

Nice To Haves

Experience with digital analytics, customer-interaction, or customer-experience platforms is preferred.
Cloud experience preferred.
Insurance/financial services industry knowledge a plus.
Technology certifications or designation are not required but encouraged.

Responsibilities

Define and evolve architecture, solution patterns, and technology roadmaps for the Interactions portfolio, including JDA, CTM, Celebrus, FullStory, UXCam, and related platforms.
Translate customer experience, digital analytics, and business requirements into scalable application, integration, data, API, and cloud solutions.
Assess platform capabilities, identify architectural risks and dependencies, and recommend modernization, integration, consolidation, or replacement strategies.
Provide thought leadership in digital analytics, customer journey analytics, event-driven architecture, API-led connectivity, streaming and batch integrations, consent management, and privacy-by-design practices.
Drive improvements in data quality, lineage, retention, archival, recovery, and lifecycle management while ensuring appropriate protection of sensitive data.
Partner with product, engineering, data, security, privacy, platform, and business stakeholders to guide architecture decisions, support product roadmaps, and communicate technical recommendations.
Develops and maintains systems architecture for a product domain, business function, or technology portfolio, ensuring that the product meets functional and non-functional requirements.
Key contributor on strategies, blueprints, and roadmaps for a given product/application/technology area focused on technical directions like Cloud First. Ensure product/application roadmaps are aligned with solution and enterprise roadmaps with the appropriate guardrails.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Identifies technology risk, technical currency gaps, and technical debt when planning for new solutions, technology upgrades, and maintenance of product/application platforms.
Crafts moderate to complex build patterns and accelerators, establishes building code standards, and ensures compliance with architecture standards.
Drives technical quality by conducting or participating in architecture, design and code reviews, capacity planning, modeling and testing.
Supports the development of technical talent by providing feedback, suggestions, and creating visibility to other leaders.
Assists in mentoring teams involved in a product/application development when unfamiliar, new technologies or techniques are introduced.