Product Consultant

Distro•Chandler, AZ

3d•Onsite

About The Position

As a Product Consultant, you'll be a trusted advisor to PrismHR customers. You'll implement new customers and consult with existing ones on the PrismHR core platform and on industry best practices. You'll lead implementations and projects independently, bringing technical, product, and PEO/ASO/staffing expertise while coordinating cross-functional delivery.

Requirements

5+ years of experience with PEO, ASO, or staffing operations; payroll; and implementation software
Experience defining and documenting workflows and processes
Knowledge of payroll, benefits, and implementation-software processes
Excellent written and verbal communication, and strong presentation and facilitation skills
Ability to manage multiple projects and priorities in a fast-paced environment
Strong technical aptitude and a commitment to continuous learning
Proficiency in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint)
Equivalent combination of experience, skills, education, or certifications may be considered

Nice To Haves

Experience with Pendo

Responsibilities

Own the customer relationship, evaluate business requirements, and guide best-practice implementations
Document requirements and use cases in functional design documents, and interpret Statements of Work (scope, assumptions, deliverables, hours, schedules)
Manage multiple implementations and consulting projects while meeting quality, schedule, and customer expectations
Design and execute complex merges and customer processes
Collaborate with cross-functional teams in an Agile environment
Keep thorough project documentation and customer notes, and give regular status updates to stakeholders
Present remotely and in person at customer meetings, PrismHR events, and industry conferences