Consultant, Process Management

Nationwide Mutual Insurance•Columbus, OH

1d•Hybrid

About The Position

The Marketing Enablement & Capability Consultant serves as a strategic partner to the business, helping improve marketing and sales enablement capabilities through performance consulting, business analysis, and capability planning. This role collaborates with leaders and cross-functional partners to identify business needs, recommend solutions, and drive measurable business outcomes through the effective use of processes, technology, and learning strategies. Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you! As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance.

Requirements

Experience in business consulting, sales or marketing enablement, learning and development, organizational effectiveness, or business analysis.
Strong understanding of adult learning principles and performance improvement practices, with the ability to shape adoption and capability-building strategies.
Proven ability to translate business needs into actionable recommendations, priorities, and solutions.
Proven ability to translate business needs into clear technical requirements and communicates effectively with technology teams and vendors.
Experience collaborating with cross-functional stakeholders and influencing decisions in a matrixed environment.
Strong analytical, problem-solving, and communication skills with the ability to navigate ambiguity and competing priorities.
Experience building, maintaining and automating business-facing dashboards and scorecards that measure adoption, performance and business outcomes.
Maintains and comprehends business process operations or redesign techniques, methods and tools.
Understanding of trends to support process design and operations to improve performance.
Must have demonstrated expertise in process analysis, process design and process implementation.
Demonstrated knowledge of project management concepts and techniques required.
Proven understanding of customer business environment.
Proven leadership skills including ability to virtually lead teams.
Strong ability to work with process vendors in the delivery of project solutions.
Possess strong communication skills and the ability to make decisions and recommendations on process strategies.

Nice To Haves

Experience working with marketing, sales enablement, CRM, or learning technology platforms is preferred.
Securities Industry Essentials (SIE) and FINRA Series 6 licenses within 120 days of hire.
Undergraduate degree in business, mathematics or related field preferred.
Process-related certifications preferred.
Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
Typically, eight or more years of experience in business process design or operations.
Proficiency in process development or process operations preferred.
Other criteria, including leadership skills, competencies and experiences may take precedence.

Responsibilities

Partner with business leaders, Marketing Operations, Sales Development & Training, Technology, and vendors to identify capability needs and define desired business outcomes.
Connect business outcomes to process design, SaaS capabilities, adoption, learning transfer, performance conditions, and measurement.
Translates business needs into practical SaaS-enabled processes that improve adoption and performance.
Analyze business processes, performance gaps, and platform capabilities to recommend solutions that improve effectiveness and efficiency.
Translate strategic business needs into clear capability recommendations, priorities, and implementation roadmaps.
Align business requirements, process design, learning strategies, change impacts, and technology capabilities to support successful adoption and performance.
Manage stakeholder relationships and complex dependencies across multiple teams to drive alignment and results.
Measure solution effectiveness and recommend continuous improvements to ensure sustained business value.
Coordinate, develop, and maintain measurement dashboards that track adoption, performance and business outcomes.
Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures.
Ensures processes are followed within organization and effectively manages customer communication.
Manages day-to-day operations of business and systems processes, including the operation of process-related tools.
Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.
Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
Leads ongoing process design activities for a given set of customers.
Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
Mentors, educates and trains others on the use of process design techniques, methods and tools.
Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans.
Manages service evaluations on outside consulting service vendors.
Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives.
May serve in an operational authority or approval role in the execution of processes.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire