Consultant, Process Management

Nationwide•Columbus, OH

1d•$87,000 - $162,000•Hybrid

About The Position

This role provides expertise on business and/or systems processes, focusing on complex process analysis, design, implementation, execution, or operational management. The Consultant drives the analysis of existing processes, procedures, and methods to ensure and promote effective business operations through standardization, improvement, simplification, or discontinuance. The position involves utilizing expertise in the design, development, configuration, customization, deployment, maintenance, and updating of processes and procedures, ensuring they are followed within the organization and effectively managing customer communication. It also includes managing the day-to-day operations of business and systems processes, including the operation of process-related tools, running key process events, and fulfilling customer requests through all phases of the process life cycle. The Consultant will also provide expertise to executives, customers, and core business functions on process redesign and/or re-engineering initiatives through continuous process improvements, and act as a process specialist on process evaluations, developing recommendations using benchmarks, pilots, prototyping, and modeling to assess potential use of new methods and workflows. Additionally, the role involves developing and providing recommendations on possible process, tool, and control improvements to increase the quality and optimization of business services and resources, leading ongoing process design activities for a given set of customers, and providing experienced consultation for sophisticated process tools and methods to develop, design, implement, monitor, maintain, operate, and improve business and/or system processes. The Consultant will mentor, educate, and train others on the use of process design techniques, methods, and tools, and initiate, develop, and maintain collaborative relationships with vendors, partners, and suppliers to support customer or systems plans, managing service evaluations on outside consulting service vendors. The role earns recognition across the organization for process design, support, and operational expertise, and is sought as a resource for resolving complex design, implementation, support, and operational problems. The Consultant serves as a resource for the most complex process design projects involving process subject areas and impacting multiple business units, and contributes to the overall strategic vision, providing a broad range of ideas regarding process design, implementation, support, and operation initiatives. The role may also serve in an operational authority or approval role in the execution of processes and perform other responsibilities as assigned. This position reports to a Manager/Director and does not have direct reports.

Requirements

Undergraduate degree in business, mathematics or related field preferred.
Process-related certifications preferred.
Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
Typically, eight or more years of experience in business process design or operations.
Maintains and comprehends business process operations or redesign techniques, methods and tools.
Understanding of trends to support process design and operations to improve performance.
Must have demonstrated expertise in process analysis, process design and process implementation.
Demonstrated knowledge of project management concepts and techniques required.
Proven understanding of customer business environment.
Proficiency in process development or process operations preferred.
Proven leadership skills including ability to virtually lead teams.
Strong ability to work with process vendors in the delivery of project solutions.
Possess strong communication skills and the ability to make decisions and recommendations on process strategies.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Director and HR Business Officer.
Regularly and consistently demonstrates the Nationwide Values.

Nice To Haves

Experience in business consulting, sales or marketing enablement, learning and development, organizational effectiveness, or business analysis.
Strong understanding of adult learning principles and performance improvement practices, with the ability to shape adoption and capability-building strategies.
Proven ability to translate business needs into actionable recommendations, priorities, and solutions.
Proven ability to translate business needs into clear technical requirements and communicates effectively with technology teams and vendors.
Experience collaborating with cross-functional stakeholders and influencing decisions in a matrixed environment.
Strong analytical, problem-solving, and communication skills with the ability to navigate ambiguity and competing priorities.
Experience building, maintaining and automating business-facing dashboards and scorecards that measure adoption, performance and business outcomes.
Experience working with marketing, sales enablement, CRM, or learning technology platforms is preferred.
Securities Industry Essentials (SIE) and FINRA Series 6 licenses within 120 days of hire.

Responsibilities

Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures.
Ensures processes are followed within organization and effectively manages customer communication.
Manages day-to-day operations of business and systems processes, including the operation of process-related tools.
Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.
Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
Leads ongoing process design activities for a given set of customers.
Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
Mentors, educates and trains others on the use of process design techniques, methods and tools.
Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans.
Manages service evaluations on outside consulting service vendors.
Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives.
May serve in an operational authority or approval role in the execution of processes.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire