Consultant, Field Operations (Iowa)

McDonald's Corporation • Oak Brook, IL

11d • $78,281 - $97,852

About The Position

The Field Operations Consultant conducts objective evaluations of restaurant standards, including operations excellence, food safety, health and safety, and building and equipment standards. The role analyzes restaurant performance across customer experience and McDonald’s operational brand standards, identifies risks to the brand and areas that do not meet quality, service, cleanliness, or safety standards, and supports operational excellence.

The position develops broad knowledge of restaurant operating systems and deep expertise in assigned areas through ongoing training, learning, and certification. It provides expert coaching and root-cause analysis to franchisees, serves as a subject matter expert on restaurant initiatives, and supports guest counts, sales, cash flow, and owner/operator priorities. The consultant also collaborates with Franchise Business Partners to develop consulting capabilities, monitor goals and key metrics, and drive business results. The role involves a demanding evaluation and travel schedule.

Requirements

• High school diploma.
• Strong attention to detail and ability to keep reports and evaluations organized.
• Accurate and consistent evaluation skills based on measurable facts and observations.
• Effective time-management skills to manage a demanding evaluation and travel schedule.
• Ability to quickly learn restaurant systems and develop expertise in assigned areas.
• Strong interpersonal skills and ability to build amicable relationships with franchisees and restaurant managers.
• Excellent social, communication, and presentation skills, with solid influencing and facilitation skills.
• Willingness to learn continuously and be coachable.
• Ability to work in an ever-changing environment.
• Ability to recognize patterns and identify common restaurant performance issues.

Nice To Haves

• Restaurant experience.

Responsibilities

• Conduct objective restaurant evaluations, including Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards assessments.
• Analyze restaurant performance across customer experience and McDonald’s operational brand standards.
• Identify issues that could risk customer experience or brand perceptions.
• Identify restaurants that do not meet McDonald’s Quality, Service and Cleanliness or safety standards.
• Develop knowledge and expertise across restaurant operating systems through ongoing training, learning, and certification.
• Provide expert coaching and root-cause analysis to franchisees.
• Serve as a subject matter expert and support restaurants on operational initiatives, such as delivery, drive-thru, and digital.
• Use system and initiative expertise to support operations, initiatives, and Owner/Operator priorities and drive guest counts, sales, and cash flow through Performance Excellence Sessions.
• Collaborate with Franchise Business Partners to develop a restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Benefits

• Comprehensive health insurance, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Bonus eligibility based on individual and company performance.
• Sabbatical program.
• Tuition assistance.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED