Consultant, Digital Product Owner (PL)

Nationwide Mutual Insurance•Columbus, OH

6d•Hybrid

About The Position

Nationwide is seeking a Consultant, Digital Product Owner to drive strategy forward through innovative product development and advancing strategic partnerships. This role is accountable for the delivery of Nationwide’s Personal Lines Servicing digital experiences, with primary ownership of Digital Wallet and Billing & Payment for web. The ideal candidate is experienced, outcome-focused, and possesses strong digital product and software development lifecycle expertise. They should design with both agents and end customers in mind, leveraging agile ways of working, compelling storytelling, and practical awareness of Scrum practices and IT infrastructure. The role engages across the full product lifecycle, with emphasis on Delivery, Discovery, and Journey Enablement. This includes leading digital product execution, backlog management, and removal of blockers, while partnering closely with the Digital Product Manager, Business Solutions Delivery and Transformation team, Technology, peer Product Owners, and other cross-functional stakeholders to drive measurable customer and business outcomes. The Digital Product Management Group is looking for individuals who are entrepreneurial, agile, and passionate about fueling growth and solving needs in innovative ways. As a Consultant, you will serve as the liaison among the Digital Product Manager, other product owners, and key team members to develop the product vision and strategy. You will work to discover, refine, and deliver a product that addresses user needs while creating the right user experience, collaborating across teams to ensure priorities and project goals are achieved.

Requirements

Undergraduate studies in business administration, digital marketing, human-computer interaction, user experience, computer science or related subject area.
Typically, eight or more years of demonstrated experience delivering customer-facing digital solutions, internet sales, website or web application development and/or research.
Experience with agile delivery methodologies and product management/owner principles.
Project management in an internet sales environment required.
Understanding of key digital technologies in the focus area assigned required.
Understanding of agile delivery methodologies and product owner/manager practices required.
Strong ability to communicate with cross-functional agile teams including technology developers, user experience, business, marketing and other product owners and managers.
Ability to analysis data, results and metrics to set backlog priorities.
Strong project and process management skills.
Strong problem-solving and decision-making skills.
Regularly and consistently demonstrates Nationwide Values.

Nice To Haves

Property/casualty insurance and/or life/health/accident/variable annuity licensing and/or FINRA 6 and 26 securities registration, CLU, CPCU, CPU, FLMI certifications are a plus.
Insurance and financial services industry knowledge a plus.
Knowledge of user experience principles and practices a plus.

Responsibilities

Partners with Digital Product Manager and other Digital Product Owners to execute on the solution vision/roadmap.
Serves as the customer and business proxy to developers and agile delivery teams for a digital product and/or experience impacting a line of business.
Defines, prioritizes and grooms the agile delivery team's product backlog to ensure continuous delivery.
Develops, prioritizes and manages epics and user stories for the delivery team.
Participates in daily scrum meetings, grooming meetings, project status meetings, sprint planning and review meetings.
Drives near-term objectives planning by overlaying the prioritize backlog against fixed time blocks (monthly/quarterly) to help manage interdependencies and coordination across development teams.
Participates in planning and execution of user acceptance testing, triage issues and works with development team to resolve any challenges/issues.
Defines, monitors and analyzes metrics that inform the success of the digital solution(s).
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire