Consultant, Digital Experience Strategy
About The Position
The Digital team supports CIBC Investor’s Edge and Wealth platforms by creating thoughtful, seamless experiences that help clients manage their investing with confidence. As a Consultant, User Experience, you’ll contribute to the digital roadmap for Online Brokerage and the Wealth app, with a focus on elevating the Investor’s Edge client experience. You’ll continuously assess end-to-end digital journeys across onboarding, research, execution, and monitoring to identify opportunities for improvement. Working closely with partners across user experience, product, research, analytics, and technology, you’ll help shape and optimize digital experiences that are intuitive, dynamic, and client-focused. You’ll use data, research, competitive insights, and client feedback to recommend both short- and long-term solutions that address client needs and business priorities. You’re comfortable presenting your ideas to leadership and building support for recommendations that improve the overall digital experience. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Requirements
- 5-8 years of experience working on complex digital products from discovery through delivery.
- Partnered closely with Product, Technology, Research, and Design teams in Agile environments.
- Seek out innovative solutions and embrace evolving technologies.
- Stay current on digital trends and use that knowledge to inform better client experiences.
- Engage with purpose to find the right solutions.
- Use client feedback, research, and journey insights to help create experiences that are simple, useful, and effective.
- Demonstrate experience in user experience strategy, service design, product strategy, or digital experience.
- Thrive when you're empowered to take initiative, go above and beyond, and deliver results.
- Notice things that others don't.
- Critical thinking skills help to inform decision making.
- Bring your real self to work, and live our values - trust, teamwork, and accountability.
Nice To Haves
- Experience in financial services.
Responsibilities
- Continuously review the Online Brokerage and mobile app experience through a digital customer journey lens, and recommend short- and long-term improvements rooted in research, data, and client feedback.
- Monitor client feedback, identify pain points and irritants, and translate findings into practical recommendations that improve the Investor’s Edge digital experience.
- Create interactive prototypes, user flows, and experience concepts using tools such as Figma to help visualize and validate opportunities.
- Partner with other user experience disciplines, product owners, and cross-functional teams to deliver recommendations that strengthen Wealth tools and digital client journeys.
- Use analytics, user research, customer feedback, and performance metrics to uncover insights and support continuous improvement against established key performance indicators.
- Evaluate emerging technologies, industry trends, and competitive experiences to identify new opportunities, support business cases, and provide informed recommendations.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
