Consultant - Communications

Granicus•Remote,

1d•$61,000 - $86,000•Remote

About The Position

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. GXG is a fast-growing agency at a high-growth tech company, seeking a Consultant for our Communications Practice Area to develop content for multichannel campaigns and/or websites, analyzing data to inform decisions, and leading large-scale or program-level projects for clients. Our growing team of digital thinkers and creators drive excellence through the design, development and/or delivery of programmatic campaigns and content. Strong candidates will have a proven track record of delivering programmatic digital campaigns for customers, preferably for government. Our Communications Consultants are storytellers, regardless of platform, able to turn strategies and goals into compelling content and campaigns for a wide variety of audiences. Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients. This role will collaborate closely with our experience strategists and data analysts to assess the effectiveness of our plans over time. The opportunities to make a difference while working on digital-first initiatives for the public sector are limitless. Projects range from assessing the effectiveness of a rural county’s digital communications initiative, to driving awareness-to-action of a state-wide social services initiative, to growing a large federal agency’s digital audience in a short timeframe, to managing the largest online community to advance national preparedness and resilience. The position reports to the Manager of the Granicus Experience Group.

Requirements

5+ years of digital consulting or digital program management, preferably in a digital/social media company serving government or at a government agency.
Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing
Strong written, verbal and presentation skills, with a passion for creative content development and delivery in a heavy client-facing capacity
Strategic creative mind with the ability to exercise independence, autonomy, and sound judgment in making program and content decisions. Skillfully enlist internal stakeholders to help navigate client relationships
Strong portfolio demonstrating delivery across email, SMS, social and web. Experienced in the best practices of A/B testing, using data to inspire content, and engagement-driving efforts
Understand and use digital tools, technologies and trends, then leverage those for client success
Ability to be flexible in a changing work environment and to work well under pressure
Consistently manage, perform and scope against simultaneous projects in a fast-paced environment
Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital
Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration.

Nice To Haves

This role will require up to 15% travel to customer sites. GXG team members are expected to be available for in-person meetings with federal, state, and local customers as needed. This includes travel to customer locations to support relationship development, project execution, and strategic initiatives.

Responsibilities

Deliver complex and comprehensive multichannel digital programs for public sector clients. Execute across Granicus’ evolving suite of digital products, with a heavy focus on delivery across email, social media, SMS, and websites.
Partners with multi-disciplinary teams to launch and manage multichannel programs focused on audience capture, engagement and nurturing.
Develop content for clients’ various email, SMS, social media and web-based campaigns, with an eye toward acquisition of new audiences and creating pathways for engagement
Translate strategy into action through written content, formatting ideas, or A/B testing for email and SMS, or writing posts, developing creative content, brand monitoring, and follower/community management on social media
Provide expertise as a trusted adviser to clients, coordinate with them to ensure editorial accuracy and standards of quality are met. Closely collaborate with internal team members and contractors.
Collaborate with internal campaign and design teams, as well as freelance contractors, to create multimedia content for social media platforms, including videos, graphics, and audiograms
Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating client needs and keenly guiding decisions based on data and best practices.
Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared and proactive. Have an authentic and polished presence at all times.
Support and consult Federal/State/Local Sales and Customer Success Consultant teams in endeavors to pursue Granicus Experience Group opportunities.
Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed.
Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.