Consultant, Business Systems Analysis

CIBC•Toronto, ON

4d•Hybrid

About The Position

The Enterprise Solution Design team is at the heart of CIBC's technology strategy, partnering across the organization to deliver innovative, scalable infrastructure solutions. As a Consultant, Business Systems Analysis, you'll collaborate closely with Solution Directors, Solution Owners and Designers, Application Developers, Flow Managers, external vendors, Intake Managers, Project Managers, and Application Development partners to gather business and technical requirements and support solution delivery. You'll design and document comprehensive infrastructure solutions, prepare accurate costing estimates, and manage solution development through agile sprints. You'll also play a key role in driving intake refinement through to approval, ensuring requirements, documentation, and solutioning remain aligned with agile practices. In this role, you'll support reporting, troubleshooting, vendor coordination, and cloud-related solutioning to help deliver strong business outcomes. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

At least five years of experience in business systems analysis, including leading projects and supporting solution design in complex environments.
At least five years of hands-on experience with ServiceNow, Jira, and Confluence.
At least five years of experience working in agile environments, including Agile Flow Management, Agile Project Management, and sprint-based delivery.
Experience creating meaningful reports and dashboards using Power BI and Tableau.
Knowledge of cloud infrastructure and familiarity with Microsoft Azure and Amazon Web Services (AWS).
Experience in troubleshooting and supporting solution quality through testing and issue resolution.
Proven experience working across cross-functional teams and managing vendor relationships to support shared goals, strong execution, and successful delivery.
Familiarity using AI tools to improve efficiency, strengthen team productivity, and support better ways of working.
Bring your real self to work, and you live our values - trust, teamwork, and accountability.

Nice To Haves

Agile certifications, including Project Management Professional (PMP) and PMI Agile Certified Practitioner (PMI-ACP), are considered assets.
Degree or diploma in Computer Science, Business, or a related field.

Responsibilities

Collaborate with Solution Directors, Solution Owners and Designers, Application Developers, and Application Development partners to gather business and technical requirements and document comprehensive infrastructure and cloud solutions aligned to business needs.
Manage solution development through individual sprints, ensuring requirements, documentation, and solutioning are aligned with agile practices, delivery timelines, and business priorities. Support agile ceremonies and contribute to effective flow management across initiatives.
Track and manage intake refinement through to approval using ServiceNow Demand Management tools, Jira, Confluence, and Virtual Task Boards, ensuring accuracy, transparency, and stakeholder alignment at every stage.
Apply a strong understanding of costing methodologies to develop cost calculators and prepare accurate project budget estimates for solution packages. Create and maintain reporting and dashboards using Power BI and Tableau to support decision-making and communicate progress.
Design and execute test cases to validate solution quality, troubleshoot issues, and communicate findings and recommendations clearly to relevant stakeholders.
Build strong relationships with external vendors and work effectively with Flow Managers, Intake Managers, Project Managers, and cross-functional teams to support project delivery, remove blockers, and drive successful outcomes.
Contribute to solutioning with knowledge of cloud infrastructure, including Microsoft Azure and Amazon Web Services (AWS). Use AI tools to enhance process efficiency, improve team productivity, and support continuous improvement.