Consultant, Business Insights - Customer Insights & Performance Optimization

Nationwide Mutual Insurance•Columbus, OH

6d•Hybrid

About The Position

This role is with Nationwide Financial, a Fortune 100 company. Associates in this role develop, train, run, and communicate analytical models to business partners and other end users, making connections to larger Nationwide Financial initiatives and goals. They lead financial and operational measurement projects, identify relevant data sets for data analytics, create visual and statistical solutions using advanced business intelligence tools and research methodologies, and conduct in-depth data analysis to uncover actionable insights for strategic decision-making. The role serves as a bridge between business leaders and data, helping leaders understand business performance and inform actions. Experience in the financial industry, particularly with Mutual Funds and Life Insurance, is sought. This role does not qualify for employer-sponsored work authorization and does not participate in the Stem OPT Extension program.

Requirements

Undergraduate studies in computer science, management information, business, mathematics, or related field with post-graduate studies preferred.
Typically, eight or more years’ experience in data visualization, financial and operational measurement, and data-extraction queries.
Detailed experience with data-extraction problem solving; working with large structured and unstructured data sets and databases to create understandable and relevant measures.
In-depth knowledge of business and/or insurance policies and procedures, customer service concepts and practices.
Advanced understanding of and working knowledge to create and maintain ad hoc and standard reports, including data visualization and business intelligence tools.
Advanced understanding of and working knowledge to conduct data management and extraction of data for functional and operational measurement.
Verbal and written communication skills for interaction within the functional area, information documentation and report formulation.
Ability to understand business processes and the data produced by them.
Ability to understand functional and operational measurement needs, analyze data requests, and interpret business problems into solutions.
Ability to work under tight time constraints.
Ability to effectively operate a personal computer with business software applications for data import/export, manipulation, reporting and analysis.
Capable of developing distinctive and understandable data visualizations.
Critical Thinking and Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions, probes different sources for answers, and can see hidden problems.
Anticipates needs of business partners and understands big-picture business problems.
Communication – Excellent verbal and written communication skills to translate findings into actionable communications.
Able to clearly and succinctly communicate information and ideas through a variety of media in a manner that engages audiences at various levels and helps them understand and retain the message.
Time Management – can plan and prioritize tasks, uses time effectively and efficiently, and can work on multiple concurrent projects.
Strategic Agility / Adaptable to Change – can anticipate future consequences, has broad knowledge and perspective, is future oriented, and can paint credible visions of possibilities and likelihoods.

Nice To Haves

Professional experience in insurance, financial services or a related industry preferred.
Relevant knowledge of insurance, financial services, or a related industry terminology, processes, regulatory and compliance issues is desired.
Versed in the financial industry - especially with Mutual Funds and Life Insurance experience.

Responsibilities

Build and maintain relationships and serve as a trusted business advisor to clients, internal risk partners, and other stakeholders.
Create partnerships across the enterprise to ensure methodologies and assumptions used are aligned with corporate practices.
Create, package, and communicate financial and operational measurement work by developing new statistical and visual solutions, and using appropriate medium for relevant insights.
Determine the level of information needed based on business problems and customer needs.
Effectively synthesize own project work and the work of team members.
Plan and manage execution of own work, participate in planning, and deliver on commitments.
Participate in the development of scope, risk/control matrix, project timelines, and assignments.
Collaborate with Leadership to develop financial and operational measurement strategies for the business unit.
Consult with business partners to understand, align, and deliver measurement work that supports business objectives and priorities.
Determine appropriate information and data to be shared with customers.
Share financial and operational measurement work with appropriate area of the company as assigned.
Build and/or leverage business intelligence applications using statistical, database, and/or general programming languages and tools.
Leverage technology for data management, report automation and/or ad hoc reporting for end users.
Prepare reports and use information systems, software and related sources of information.
Train other users on report preparation and data base access.
Support the research, analysis and presentation of information by monitoring external sources, creating custom reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of information received from external sources.
Manage special projects and serve as data/technical lead and contact.
Actively contribute to the continuous improvement of department processes through ongoing initiatives.
Perform other duties as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire