Consultant, Business Consulting (Personal Lines Business Solutions)

Nationwide Mutual Insurance•Des Moines, IA

3d•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Personal Lines Business Solutions Integration team bridges strategy and execution to transform the business. We align capabilities with industry trends, partner throughout PL to integrate process improvements with technology, and deliver technical solutions that enable change – modernizing how we work and serve. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you As a Consultant , you will be responsible for setting the strategic direction for your area, establishing objectives and key results, including goal-setting framework that helps business and technology set objectives and track outcomes. Define, track and work with teams to implement and participate in periodic business reviews to business evaluate progress towards objectives and help ensure that all teams are aligned with the overall strategic direction of Personal Lines and our business partners. You will also: Support advancement of the unified digital ecosystem by analyzing platform interactions, documenting friction points, and translating product vision and problem statements into clear, actionable tasks and deliverables for the squad(s). Conduct current‑state discovery by gathering partner inputs, identifying pain points and process gaps, and documenting baseline processes, supporting artifacts, and insights that highlight duplication, dependencies, or operational barriers. Contribute to future‑state design by translating defined vision, problem statements, and design principles into detailed workflows, journey steps, process maps, and supporting documentation—ultimately shaping these into epics that are handed off to squads for development of requirements, stories, features, and related deliverables. Create and maintain experience design artifacts—including narratives, use case definitions, and feature or epic inputs—to support backlog refinement, prioritization, and experience criteria definition within the squad. Partner with UX, Product, Research, and Technology team members to support digital and AI initiatives by helping define use cases, assisting with feasibility inputs, supporting pilot execution tasks, gathering user feedback, and documenting approach and Epics Analyze current-state processes to surface operational pain points and collaboratively assist stakeholders in developing simplified, scalable future-state processes. Support business case inputs by capturing risks, benefits, and operational impacts. Coordinate day-to-day with UX, Technology, Product, and Business partners to ensure alignment on requirements and designs, surface risks or deviations early, and support readiness activities within the squad. Help validate end-to-end experience continuity by reviewing flows across teams, identifying gaps or misalignments, and supporting adoption activities through documentation, communication materials, and training aids. Monitor experience consistency by identifying where designs diverge across channels or systems and providing recommendations or refinements based on design guidelines and standards. Use digital, behavioral, and operational data to identify friction points and unmet needs, conduct basic root cause analysis, and summarize research, analytics, and insights into actionable recommendations for the squad. Help evaluate experience enhancements by tracking agreed-upon metrics, documenting impacts, and supporting user‑centered, data-informed decision-making for iterative improvement cycles. Participate in continuous improvement cycles by monitoring experience health indicators, reviewing insights from business intelligence and research teams, and helping refine journey-level experience recommendations. Actively contribute in cross-functional workshops and alignment sessions to clarify scope, identify dependencies, capture decisions, and ensure alignment across squads. We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you! As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.

Requirements

Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives.
Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration.
In-depth experience with process redesign methods and tools.
Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology.
Sound knowledge of a variety of tools, concepts and techniques.
Understanding of new technologies and developments in the technology industry.
Detailed knowledge of the system development life cycle.
Thorough knowledge of facilitation, performance management, organizational design and managing organization change.
Ability to lead large or sophisticated projects.
Effective communication skills and ability to deal with ambiguity.

Nice To Haves

Graduate studies are preferred.
Three years of experience in project management is preferred.

Responsibilities

Setting the strategic direction for your area, establishing objectives and key results, including goal-setting framework that helps business and technology set objectives and track outcomes.
Define, track and work with teams to implement and participate in periodic business reviews to business evaluate progress towards objectives and help ensure that all teams are aligned with the overall strategic direction of Personal Lines and our business partners.
Support advancement of the unified digital ecosystem by analyzing platform interactions, documenting friction points, and translating product vision and problem statements into clear, actionable tasks and deliverables for the squad(s).
Conduct current‑state discovery by gathering partner inputs, identifying pain points and process gaps, and documenting baseline processes, supporting artifacts, and insights that highlight duplication, dependencies, or operational barriers.
Contribute to future‑state design by translating defined vision, problem statements, and design principles into detailed workflows, journey steps, process maps, and supporting documentation—ultimately shaping these into epics that are handed off to squads for development of requirements, stories, features, and related deliverables.
Create and maintain experience design artifacts—including narratives, use case definitions, and feature or epic inputs—to support backlog refinement, prioritization, and experience criteria definition within the squad.
Partner with UX, Product, Research, and Technology team members to support digital and AI initiatives by helping define use cases, assisting with feasibility inputs, supporting pilot execution tasks, gathering user feedback, and documenting approach and Epics
Analyze current-state processes to surface operational pain points and collaboratively assist stakeholders in developing simplified, scalable future-state processes.
Support business case inputs by capturing risks, benefits, and operational impacts.
Coordinate day-to-day with UX, Technology, Product, and Business partners to ensure alignment on requirements and designs, surface risks or deviations early, and support readiness activities within the squad.
Help validate end-to-end experience continuity by reviewing flows across teams, identifying gaps or misalignments, and supporting adoption activities through documentation, communication materials, and training aids.
Monitor experience consistency by identifying where designs diverge across channels or systems and providing recommendations or refinements based on design guidelines and standards.
Use digital, behavioral, and operational data to identify friction points and unmet needs, conduct basic root cause analysis, and summarize research, analytics, and insights into actionable recommendations for the squad.
Help evaluate experience enhancements by tracking agreed-upon metrics, documenting impacts, and supporting user‑centered, data-informed decision-making for iterative improvement cycles.
Participate in continuous improvement cycles by monitoring experience health indicators, reviewing insights from business intelligence and research teams, and helping refine journey-level experience recommendations.
Actively contribute in cross-functional workshops and alignment sessions to clarify scope, identify dependencies, capture decisions, and ensure alignment across squads.
Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology.
Participates in the planning process by identifying complexities, dependencies and duplications.
Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction.
Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.
Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures.
Responsible for communicating to customers, management and external sources.
Identifies critical elements of a business process that need to be managed.
Defines criteria of performance success.
Reports performance in a cohesive manner.
As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture.
Provides significant contribution in executing business unit level change.
Conducts and leads training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.
Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company.
Evaluates new technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.
Develops compelling business cases, including gaining senior management input, to accomplish business objectives.
Identifies, assesses and mitigates business risks associated with current operating model and/or desired target state operating models.
May provide direction, training and guidance for less experienced staff.
May assign responsibility for tasks, sets clear objectives and monitors progress and results.
May monitors project schedules and costs.
May develops project plans, work breakdown structures and desired outcomes for overall solution delivery.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire