Consultant, Business Analysis

Fidelity Investments•Covington, KY

About The Position

The Business Analyst Consultant works in Fidelity Health Solutions, blending health care benefits and product development experience with analytical skills to solve business problems through technology and digital experiences. The role partners closely with Fidelity Health Solutions Product Managers and technology teams to create, prioritize, and maintain product backlogs and translate business requirements into technical direction, with a focus on solutions that deliver high customer value. The position is part of Fidelity’s broader Health Solutions Business Analyst organization and works on a cross-functional Agile Scrum team. The team develops health care application features, including year-round health planning, participant personalization, simplified site interactions, and consumer API features for the Fidelity Health Benefits platform. The role contributes across the development lifecycle, from analysis and requirements through design, testing, implementation, deployment, business readiness, and solution enablement. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Current onsite expectations vary by role and location and may evolve. The posting does not specify the work arrangement for this particular position. Fidelity will not provide immigration sponsorship for this position.

Requirements

Bachelor’s degree required.
Eight or more years of Business Systems Analyst experience, ideally in an Agile Scrum environment, with demonstrated ability to work across multiple cross-functional teams.
Solid understanding of health care, benefits administration, and/or product development.
Expertise in business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
Understanding of the architecture and deployment needed to support Record Keeping development.
Skills in API analysis, SQL, Microsoft Word, Excel, PowerPoint, and Visio.
Experience with JIRA or a similar Agile backlog management and testing tool.
Ability to translate business vision into defined and prioritized user stories.
Ability to understand complex customer needs, create user stories with concrete acceptance criteria, and drive solution formulation with a cross-functional team.
Customer-focused approach and demonstrated commitment to delivering frequent, high-business-value features.
Excellent listening, verbal and written communication, and presentation skills.
Ability to lead, facilitate, and drive individual and group meetings toward common goals.
Ability to work across front-end and back-end health care application development.
Ability to collaborate across business, technology, vendor, and QA partners through the software development lifecycle.

Nice To Haves

Certified Business Analysis Professional (CBAP) certification or Certified Scrum Product Owner certification.
Prior hands-on experience in health benefits administration.

Responsibilities

Create, prioritize, and maintain product backlogs with Product Managers and technology teams.
Translate business vision and complex customer needs into prioritized user stories with concrete acceptance criteria.
Create and document scrum team backlogs, write user stories and acceptance criteria, support prioritization, and lead backlog refinement sessions.
Work in an Agile Scrum environment to deliver software and high-value product features.
Lead and conduct business analyses, formulate recommendations, and support solution development.
Collaborate with business partners, development teams, external vendors, and QA on planning, project management, requirements, design, testing, and implementation throughout the development lifecycle.
Support deployment, business readiness, and solution enablement, including defining and documenting enablement tasks, supporting user-procedure documentation, creating and delivering training to internal teams, and communicating changes.
Provide consulting, support, and guidance to leadership, team members, and other partners to influence culture and behaviors.
Prioritize multiple initiatives and business analysis tasks concurrently.
Help develop health care application features for year-round health planning, participant personalization, simplified site interactions, and consumer APIs for the Fidelity Health Benefits platform.