Consultant, Account Management

Cardinal Health•Dublin, OH

4d•$67,500 - $96,300•Hybrid

About The Position

The Consultant, Account Management applies a consultative sales approach to understand customer needs, deliver value-added solutions, and strengthen long-term partnerships. This role leverages sales acumen, data analysis, and customer service excellence to improve customer operational efficiency while supporting growth in sales and margins. Serving as the primary point of contact for assigned OTC-only accounts, the Consultant partners cross-functionally to address customer needs, resolve issues, and drive incremental growth opportunities. This position reports to the Senior Manager, Account Management, supporting the Consumer Health Account Management team.

Requirements

4-8 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Retail, customer service, or account management experience, preferred
Strong sales, analytical, and problem‑solving skills, with the ability to interpret data and translate insights into actionable recommendations
Demonstrated customer-facing relationship management experience, with a service-oriented mindset and ability to build trust and credibility
Proficiency with SAP, WinWatcher, Microsoft Office, Business Objects, Looker, or similar reporting and analytics tools, preferred
Excellent written and verbal communication skills, including the ability to present insights and influence stakeholders
Strong organizational skills with the ability to manage multiple priorities, execute with attention to detail, and follow through to completion
Collaborative team player who is self-motivated and comfortable working cross-functionally

Nice To Haves

Demonstrate working knowledge of retail, eCommerce, or independently owned business models, including competitive dynamics, trends, challenges, and operational considerations
Apply understanding of customer business needs to deliver tailored solutions and recommendations
Take ownership of account planning, inventory considerations, selling processes, deal economics, and post-sale execution
Use data and performance metrics to guide decision-making and customer conversations

Responsibilities

Assume direct accountability for all aspects of customer relationships for OTC-only accounts, with additional support for select Regional and National accounts
Build trusted, customer-facing relationships through proactive engagement, responsiveness, and a strong service mindset
Collaborate closely with Sales Directors and Account Management leadership to influence customer buying decisions and support attainment of sales objectives
Analyze sales performance, trends, and customer data to identify opportunities and develop strategies that drive growth within existing accounts
Improve customer loyalty and retention by delivering consistent value, insights, and high-quality service
Assess and consult with existing and prospective customers on business needs; partner cross-functionally to resolve issues and address challenges
Execute day‑to‑day customer support activities, including product forecasting, price requests, bulk ordering, order tracking, and shipment follow‑up
Support new business opportunities by completing RFPs, product matching, and deal modeling
Participate in customer meetings and calls; lead internal discussions related to customer strategy
Prepare customer business reviews, reports, presentations, and written recommendations for management and executive leadership
Track performance against initiatives and translate results into actionable insights to grow revenue
Plan and execute quick-turn projects independently with minimal outside direction
Travel to customer sites as needed to strengthen relationships, demonstrate services, and identify emerging trends and opportunities