Consultant, Account Management
Cardinal Health•New York, NY
About The Position
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Requirements
- 4-8 years of experience
- Bachelor's degree in related field, or equivalent work experience
- Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook)
- Demonstrated ability to work in a fast-paced, collaborative environment
- Strong communication skills with the ability to build solid relationships
- Strong analytical skills with experience leveraging customer and account data to identify trends, inform strategy, and drive retention
- Demonstrated experience translating customer insights and data into actionable strategies that improve engagement, satisfaction, and outcomes
Responsibilities
- Bridge relationship between the customer and internal Cardinal Health teams to ensure flawless service to customers and an optimized supply chain.
- Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives.
- Prevent order disruption to customers through elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.
- Coordinate and communicate Cardinal Health initiatives to the customer as needed.
- Track, measure, and report Cardinal Health Key Performance Indicators monthly.
- Build and maintain long-term trusted relationships with customers to support retention of the account.
- Analyze account performance metrics and translate insights into actionable recommendations that enhance customer relationships and business outcomes.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
