Consultant, Infrastructure Management

CIBC•Toronto, ON

21h•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll be joining CIBC’s Capital Markets team, specifically within the Alternate Solutions Group (ASG). As a Consultant, Infrastructure Management, you’ll play a vital role in supporting and maintaining the test environment infrastructure for ASG, helping us deliver touchless banking services to digitally savvy, value-conscious clients. You’ll work with a team of experienced professionals, expanding your technical expertise and contributing to the bank’s agile and modular approach to strategy and technology. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

At least 5 years of experience managing test environments.
Knowledge across incident and change management.
Knowledge of SDLC methodologies.
Technical skills including Operating Systems Management.
Technical skills including Virtualization & Cloud Platforms (Azure, VMWare, OpenShift).
Technical skills including certificate management.
Technical skills including monitoring tools (Dynatrace, Splunk, Loki, Prometheus).
Technical skills including network connectivity and latency.
Technical skills including database operations.
Technical skills including automation scripting.
Technical skills including configuration management.
Technical skills including ServiceNow.
Technical skills including Jira.
Technical skills including Confluence.
Technical skills including AI adaptability.
Familiarity with SDLC methodologies.
Understanding of both Waterfall and Agile approaches.
Ability to adapt work accordingly.
Ability to embrace and advocate change.
Ability to continuously evolve thinking and approach to deliver best work.
Ability to build strong relationships and networks, inspiring outcomes by sharing expertise.
Ability to seek out innovative solutions and embrace evolving technologies, adapting easily to new tools and trends.
Bringing your real self to work.
Living values - trust, teamwork, and accountability.
Analytical Thinking
Decision Making
Infrastructure Design
Infrastructure Implementations
Infrastructure Management (IM)
Leadership
Technical Requirements

Responsibilities

Managing the lifecycle of issues and incidents using Jira.
Resolving technical challenges through troubleshooting bridges.
Recommending infrastructure solutions that align with established standards.
Creating and supporting test environment deployments using ServiceNow.
Coordinating business-as-usual activities like operating system and application upgrades.
Overseeing migrations from on-premises to cloud.
Managing certificate renewals for internal and client-facing applications.
Leading other professionals and technicians.
Anticipating longer-term business needs.
Devising new methods and procedures through strong analytical thinking.
Collecting incident details, conducting first assessments, and coordinating troubleshooting calls based on application flow.
Engaging internal and external support, communicating updates, and driving timely recovery of the test environment.
Providing root cause analyses and managing retrospective actions.
Initiating timely certificate renewals for internal and client-integrated systems, maintaining organizational certificate guidelines, and assisting with onboarding new certificates.
Maintaining up-to-date records of environment configurations, dependencies, and changes.
Managing environment booking, maintaining and improving booking tools, and monitoring environment updates.
Assisting in environment preparation for projects and ensuring health checks through monitoring and alerts.
Creating change requests for deployments, data management, and infrastructure-related application changes in non-production environments.
Communicating clearly and promptly with stakeholders, collaborating with project managers, developers, QA teams, application operations, and clients.
Providing regular notifications on test environment activities and updates.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development