About The Position

Responsible for all technical and quality assurance aspects of installation projects. Oversee labor by subcontractors, recruitment, training, and monitoring customer satisfaction in a defined geographic location(s). This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Requirements

  • Requires BS/BA in a related discipline OR MS/MA and generally 3-5 years of experience in a related field.
  • Certification is required in some areas.
  • Acceptable MVR report.

Nice To Haves

  • Generally 5-8 years of experience in a related field.

Responsibilities

  • Monitors and ensures installer's workmanship and recruit, train, and maintain contractors.
  • Accompanies installers on measurement of unit and reviews labor bid before submission to the customer.
  • Visually inspects materials and merchandise and facilitates all needed documentation.
  • Coordinates with the customers and property managers to identify problems and ensure customer satisfaction.
  • Supervises direct reports including performance management, training, coaching, and disciplinary actions.
  • Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations.
  • Troubleshoots and resolves complex problems.
  • Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
  • Independently performs assignments with instruction limited to the expected results.
  • Determines and develops an approach to solutions.
  • Receives technical guidance only on unusual or complex problems or issues.
  • May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc.
  • Contributes to employees' professional development but does not have hiring or firing authority.

Benefits

  • Medical (with Prescription drug coverage)
  • dental
  • vision plans
  • Health care and Dependent Care FSA (as applicable)
  • 401(K) with company match
  • Paid Holiday, Vacation, Personal Time, and Wellness Day
  • Paid Sick Time
  • Life and Accidental Death & Dismemberment Insurance
  • Short and Long-term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Whole Life insurance
  • Commuter Benefits
  • Tuition Reimbursement
  • Employee Assistance Program
  • Adoption and Surrogacy Assistance
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