Construction Project Coordinator - FTTH

WOW! Internet, Cable & PhoneKnoxville, TN
Onsite

About The Position

Plans, directs, and coordinates activities of designated construction projects of the fiber network to ensure that goals or objectives of the project are accomplished within prescribed time frame and funding parameters by performing the following duties personally or through subordinate supervisors. WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team.

Requirements

  • One year certificate from college or technical school; or three to five years of project coordination or telecommunication technical experience; or equivalent combination of education and experience
  • Knowledge of fiber design preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to compose reports and correspondence necessary to execute position responsibilities.
  • Ability to speak effectively before groups of customers or employees.
  • Word processing, spreadsheets, internet software, email, order processing, inventory

Responsibilities

  • Work with internal team and vendors to develop plans for each network build, including designs, bill of materials, budgets, and contractor selection.
  • Ensures standards are maintained for external construction partners and work with the team to do quality control checks on each project at regular intervals to ensure compliance with standards
  • Meet with homeowner associations, businesses, and local governments to review the construction process and address questions and concerns.
  • Gather relevant information regarding the scope of work, and costs related to Residential build.
  • Contact for construction design & installations with associations for subdivisions and MDU Builds, small line extensions, cable replacements, and forced relocations
  • Track and review daily production while ensuring the as-built and invoicing process is utilized.
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Coordinate with engineers and developers in designing the plant by performing site surveys of as-built and proposed projects and completing associated scope of work.
  • Ensure map databases are updated with any system changes per company design specifications
  • Prepare system maps and/or print packages for distribution
  • Perform construction inspections for quality control in accordance with Technical Quality Assurance standards
  • Coordinate permitting and make ready process with local utility companies
  • Communicate with leadership regarding concerns about construction progress
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