Construction Project Coordinator

Jim Hinson Pools•Raleigh, NC

8d•Onsite

About The Position

The Construction Project Coordinator plays a critical role in supporting our pool construction operations by coordinating schedules, communicating with customers, and ensuring a smooth experience from project start through completion. This role serves as the primary point of contact for homeowners, field teams, and internal departments, requiring strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced construction environment.

Requirements

2+ years of experience in scheduling, customer service, construction coordination, or a similar role
Proficiency with CRM systems, scheduling software, and Microsoft Office or Google Workspace
Ability to remain calm and professional in high-volume or high-stress situations
Detail-oriented with strong follow-through
Must have a legal right to work in the United States.

Nice To Haves

Experience in pool construction, homebuilding, construction, or trades-based industries strongly preferred
Excellent verbal and written communication skills

Responsibilities

Schedule and coordinate pool construction activities, inspections, and service visits with customers, subcontractors, and internal teams
Manage all warranty-related requests approved by the General Manager or President by coordinating scheduling, tracking progress, communicating with homeowners and field personnel, and ensuring all warranty items are resolved in a timely manner.
Monitor project timelines and adjust schedules as needed due to weather, material availability, or construction changes
Communicate schedule updates clearly and professionally to customers and field staff
Maintain accurate scheduling records in company systems (e.g., CRM, project management software)
Serve as a primary point of contact for customers, responding to questions regarding timelines, next steps, and general project updates
Handle incoming calls, emails, and messages with professionalism and empathy
Address customer concerns and escalate issues to the appropriate department when necessary
Set clear expectations with customers regarding construction processes and timelines
Update customer and project information in internal systems
Assist with documentation related to inspections, permits, and construction milestones
Collaborate with construction managers, sales, and operations teams to ensure project alignment