Construction Project Administrator

WTW•Chicago, IL

14h•$80,000 - $110,000•Hybrid

About The Position

The Wrap Up Project Administrator provides day-to-day client service and risk management assistance on assigned accounts, supporting the implementation, maintenance, and closeout of Controlled Insurance Programs (CIPs). The role works collaboratively with Senior Client Services Specialists, Account Executives, Client Advocates, Claims Professionals, clients, insurance carriers, and contractors. It coordinates program administration, prepares client and carrier reporting, supports meetings, delivers master policies and management reports, and addresses enrollment, audit, coverage, and other program issues. The position may require travel and includes some client and project-site interaction. The role requires 3–5+ years of commercial Property & Casualty insurance experience in a client-facing position, knowledge of P&C insurance and large controlled insurance program management, and the ability to handle rating calculations, coverage questions, and insurance specifications. Strong communication, client relationship, project management, organizational, problem-solving, and time-management skills are important, along with advanced Microsoft Office and relevant online-tool proficiency. A P&C license is preferred; candidates who are not licensed must successfully complete appropriate licensing exams and continuing education as needed. The position is described as primarily hybrid, with a mix of remote, in-person, and in-office interactions based on team, role, and client needs. The advertised base salary range is $80,000–$110,000 annually, with eligibility for an annual short-term incentive bonus. WTW offers health and welfare benefits, leave benefits, and retirement benefits, subject to eligibility requirements.

Requirements

3–5+ years of commercial Property & Casualty insurance experience in a client-facing role.
Property & Casualty insurance knowledge and experience, including program management of large controlled insurance programs.
Understanding of rating calculations pertinent to workers’ compensation and general liability for guaranteed-cost and loss-sensitive programs.
Ability to review and understand coverage questions and insurance specifications in contracts.
Ability to multitask and work under pressure or time constraints.
Leadership and judgment, with the ability to promote teamwork.
Relationship-management and customer-focus skills, including collaboration to serve clients and help resolve conflicts.
Ability to engage effectively with carriers and clients to maintain existing business.
Strong verbal and written communication skills.
Problem-solving ability, including critical thinking and adaptability.
Project-management skills, including attention to detail, organization, prioritization, and time management.
Advanced Microsoft Office skills and fluency with relevant online tools.
Ability to work independently.
Accuracy and attention to detail.
If not currently licensed, ability to successfully complete appropriate licensing exams and continuing education activities as needed.

Nice To Haves

Property & Casualty insurance license; candidates who are licensed must provide valid confirmation of current licensing status.

Responsibilities

Coordinate client service with the Willis Towers Watson team and alert senior specialists, client advocates, or account executives to potential problems.
Work with Claims and Safety representatives on program-related issues.
Participate in weekly or monthly meetings and present CIP information at pre-bid, pre-construction, and carrier meetings.
Maintain client and contractor files.
Gather contractor enrollment information, monthly payroll reports, and evidence of non-CIP coverage.
Process enrollments, including bid deductible calculations, and forward them for data entry.
Process contractor and project closeouts according to the CIP manual.
Ensure enrollments, payroll reports, certificate-of-insurance compliance, and closeouts are processed accurately and on time.
Communicate with contractors about enrollment, payroll reporting, closeout, and other program issues.
Develop proficiency in the Wrap Administration system and review its reports for accuracy and problem areas.
Coordinate reporting of client and carrier information and interpret financial reports as needed.
Prepare monthly or quarterly progress reports, explain them to clients and contractors, and provide required monthly data or account reporting.
Assist with stewardship reports and provide marketing with payroll, rating, and deductible-history information.
Assist with reviewing and delivering master policies and process requested mid-term policy changes.
Research and compile responses to client and contractor policy or coverage questions, coordinating responses with senior colleagues as appropriate.
Follow up on carrier issues, help resolve carrier discrepancies, and coordinate and review carrier audits.
Perform other duties as assigned.

Benefits

Medical insurance, including prescription coverage
Dental insurance
Vision insurance
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident coverage
Group Critical Illness coverage
Life insurance
Accidental Death and Dismemberment coverage
Group Legal benefits
Identity Theft Protection
Wellbeing Program and Work/Life Resources, including Employee Assistance Program
Paid holidays
Annual paid time off, including state or local paid leave where required
Short-Term Disability
Long-Term Disability
Other leaves, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave
Qualified contributory pension plan, if eligible
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans for eligible senior-level colleagues
Annual short-term incentive bonus