Construction Manager

SERVPRO of North East Chester County•Bristol Township, PA

10d•$50,000 - $150,000

About The Position

SERVPRO of Newtown/Yardley/New Hope/Levittown & North East Chester County is hiring a Construction Manager to manage construction projects and the customer experience. The role involves helping customers through fire- and water-damage restoration, explaining the construction process, assessing project needs, developing estimates and scopes of work, and coordinating crews, subcontractors, suppliers, and outside resources. The Construction Manager also oversees project schedules, budgets, permits, work quality, completion walkthroughs, customer sign-offs, and warranty activities. The position calls for someone dependable, self-motivated, comfortable working in challenging situations, skilled at communicating with customers and others, and able to supervise and coordinate multiple activities. The job requires experience in restoration and/or construction. Pay starts at a $50,000 base salary, with commission and bonus earning potential.

Requirements

High school diploma or GED.
Experience in restoration and/or construction.
Excellent customer-service track record.
Effective written and oral communication skills.
Advanced math skills.
Critical-thinking and problem-solving skills.
Team-player abilities.
Good driving record.

Nice To Haves

Two years of previous construction estimating and/or insurance adjusting experience preferred.
Project Management Professional (PMP) certification preferred.
Proficiency with Xactimate estimating software strongly preferred.

Responsibilities

Manage customer service and the customer experience.
Educate customers about the construction process and discuss desired upgrades or changes.
Ensure estimates meet client requirements; analyze labor, material, and time needs; and prepare accurate sketches, scopes of work, and estimates.
Identify project constraints and needed upgrades, and document the finalized scope of work.
Work with outside resources, such as structural engineers, ITEL, and electrical inspectors, to prepare accurate estimates.
Obtain customer and client agreement on the scope and estimate, and review budgets.
Evaluate and sell projects.
Ensure proper permits are acquired.
Create project schedules and timelines.
Identify and qualify subcontractors and resource providers, negotiate terms, and set expectations.
Plan, organize, and manage crews and subcontractors; schedule subcontractors and material suppliers.
Ensure work complies with plans, specifications, local codes, and the scope-of-work requirements.
Compile and resolve punch-list items and conduct final customer walkthroughs.
Secure signed Certificates of Completion and Certificates of Satisfaction from customers.
Manage warranty activities.