Construction Manager

Black Box•Boyce, LA

24d

About The Position

The Construction Manager executes NACS PMO standards, processes, and methodologies for construction planning and execution. The role manages construction planning and controls, including estimating, resourcing, scheduling, budgeting, issue resolution, scope and cost management, reporting, and quality assurance. It also manages client, construction-team, and organizational relationships and change management. The position contributes to proposals and contract negotiations, prepares construction roadmaps with participating organizations and customers, establishes milestones, and monitors plans and schedules. It directs employees assigned to programs and oversees construction delivery to achieve KPIs, business results, customer satisfaction, and service-level agreements. The Construction Manager serves as the primary customer contact for construction activities, leads recurring customer reviews, manages risks and issues, communicates status to stakeholders, and may develop new business or expand client product lines. The role fosters collaboration across NACS operations and the organization and promotes the continued development of construction management practices. It includes onsite responsibilities for technicians and may require travel up to 20%.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent relevant experience.
At least 5 years of Construction Management experience within the technology services industry.
Excellent service philosophy and understanding of the challenges of providing superior customer experience nationally while controlling costs.
Strong collaboration and communication skills, including team building, conflict resolution, stakeholder management, risk management, product management, negotiation, and decision-making.
Ability to work effectively across internal functional groups to optimize product offerings, create seamless internal and external customer experiences, and resolve issues.
Proven ability to expand and apply knowledge of market and industry trends and translate it into process and efficiency improvement recommendations and implementation.
End-to-end process thinking and proven experience leading organizational change, understanding its effects on employees, and using strategies to reduce organizational risk.
Strong experience handling employee issues and making sound judgment decisions.
Proficiency with MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Construction, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems.
Ability and willingness to travel up to 20%.

Responsibilities

Apply NACS PMO standards, processes, and methodologies to construction planning and execution, including initiating, planning, estimating, resourcing, scheduling, and budgeting.
Monitor construction activity, anticipate and resolve problems and conflicts, take corrective action, manage scope, schedule, cost, profit, and budget, and oversee reporting and quality review and assurance.
Manage client relationships, construction teams, and organizational change.
Assist with proposal development and contract and subcontract negotiations with sales and legal teams.
Prepare a Construction Roadmap with participating organizations and negotiate agreement with the customer, including work and organizational breakdown structures, requirements, cost and material estimates, milestone payment schedules, and risk and communication plans.
Establish milestones, monitor adherence to master plans and schedules, identify program problems, and obtain solutions such as resource allocation or changes to contractual specifications.
Direct the work of employees assigned to programs from technical, professional, or administrative areas.
Manage construction delivery and execution using appropriate methodologies and practices to achieve KPIs, business results, client satisfaction, and SLAs.
Act as the primary customer contact for construction activities and lead recurring customer reviews on cost, schedule, technical performance, risks, and customer considerations.
Develop new business or expand the product line with clients as applicable; manage customer enhancement programs, including bid and schedule estimates and management approvals.
Communicate program status to leadership, steering committees, and other stakeholders.
Manage construction issues and risks promptly, escalating when necessary.
Foster collaborative working relationships within NACS operations and across organizational levels and departments.
Promote continuous growth of construction management practices within the PMO and organization.
Achieve performance targets established by leadership for applicable KPIs.
Perform other duties assigned by management.
Provide onsite supervision responsibilities for technicians.