Construction Manager

Anthony & Sylvan Pools•Raleigh, NC

25d

About The Position

The Construction Manager develops and implements the policies, procedures, and programs needed to support efficient management and operation of the Division’s Construction Department. The position aims to maximize customer satisfaction, reduce unnecessary operating costs, optimize production, and achieve the Division’s stated NPS objectives. Under the direction of the General Manager, the Construction Manager leads day-to-day construction operations, directly manages and develops Project Managers and Schedulers, and oversees construction and warranty personnel. The role ensures projects are completed safely, efficiently, on schedule, within budget, and in accordance with company standards. It also oversees construction workflow, capacity, quality, subcontractor performance, financial results, customer escalations, and continuous improvement. The role supervises employees directly or indirectly and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include training and engaging employees; planning, assigning, and directing work; appraising performance; addressing complaints; and resolving problems. Travel is required as needed.

Requirements

Bachelor’s degree required; an equivalent combination of education and relevant experience will be considered.
Minimum of 5 years of experience successfully leading and managing employees in a construction-related environment.
Proven leadership skills, including the ability to mentor, coach, develop, and engage employees.
Demonstrated knowledge of quality and process improvement programs and techniques.
Experience developing and implementing customer service processes and programs.
Strong customer service orientation and ability to manage multiple priorities effectively.
Excellent problem-solving, analytical, and financial skills, including an understanding of P&L management.
Strong verbal and written communication, listening, and interpersonal skills.
Self-motivated, proactive, and results-oriented, with the ability to work independently with minimal direction.
Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to work outdoors in varying weather conditions and in a sedentary office environment.
Ability to lift and carry up to 30 pounds and often more than 30 pounds; stand, walk, climb, stoop, kneel, crouch, and crawl; operate heavy machinery or tools with or without assistive devices; wear required PPE; communicate promptly and clearly by phone and computer; and drive or travel between job sites as needed.

Nice To Haves

Swimming pool industry experience preferred.

Responsibilities

Lead day-to-day construction operations under the direction of the General Manager, including managing and developing Project Managers and Schedulers and overseeing construction and warranty personnel.
Ensure projects are completed safely, efficiently, on schedule, within budget, and in accordance with company standards.
Ensure consistent execution of construction policies, processes, and quality standards, including checklists, payment schedules, jobsite requirements, final inspections, and established construction standards.
Stay current on construction technologies and industry practices and facilitate relevant technical, systems, customer service, and other training for construction personnel.
Manage construction workflow, capacity, and project performance by tracking construction phases, reducing excess cycle time and white space, anticipating production capacity needs, partnering with Design Consultants to reduce sale-to-dig time, and overseeing key builder projects and relationships.
Monitor construction metrics, including CSS results, cycle times, unit production, variance analysis, PM workloads, jobsite visits, final inspection status, money lists, and PM/Scheduler CSS results; address performance gaps and implement improvements.
Manage subcontractor performance and capacity by evaluating quality and performance, addressing deficiencies and back charges, clarifying expectations, recruiting and developing subcontractor resources, leading meetings and price negotiations, and maintaining adequate capacity.
Review monthly division P&L results and WIP reports for accuracy; review contractor invoices and cost overruns; monitor leakage and its root causes; analyze construction-related losses and variances; and implement cost-reduction measures.
Resolve customer issues that cannot be addressed by Project Managers, Schedulers, or Design Consultants, and strengthen proactive customer communication.
Coach and develop construction and warranty employees, support employee career development, and complete other projects and responsibilities in accordance with company policies and procedures.
Train and engage employees; plan, assign, and direct work; appraise performance; address complaints; and resolve problems.
Perform other duties as assigned.