Construction Estimator & Inside Sales

Diamond Concrete Sawing•Grand Rapids, MI

2d•Onsite

About The Position

Diamond Concrete Sawing, a family-owned company founded in 1974 and based in Grand Rapids with branches across Michigan, is a trusted leader in concrete sawing, drilling, and cutting. We handle demanding projects, including MDOT highway work, and also offer concrete locating services through Diamond Locating Services. With a team of about 30 people, we foster a direct and efficient work environment where decisions are made quickly and team members know each other by name. This role is primarily focused on estimating and quoting, with a secondary focus on sales, and is central to all quoting processes, ensuring accuracy and timely delivery of bids. The position involves managing a job from initial contact through to sale and handover, serving as the primary customer contact and first impression. The role requires managing a high volume of inbound calls and emails, maintaining a large portfolio of open quotes, and adapting to shifting priorities due to field operations. It is a dynamic role that is not suited for those seeking a predictable desk job.

Requirements

Experience in estimating, quoting, or inside sales.
Construction or a related trade is a strong plus.
Ability to read a scope of work or plan sheet and identify missing information.
Organized enough to track many open quotes without any going cold.
Solid CRM habits.
Willingness to learn concrete cutting, GPR, and utility locating sufficiently to quote work accurately.
Experience in takeoffs and pricing for a trade subcontractor or quoting for construction companies.
Ability to read a plan and ask contractors pertinent questions.
Ability to keep a large book of open quotes moving without dropping one.
Calm and clear communication skills on the phone, especially with superintendents under time pressure.
Willingness to accept review as training, with quotes reviewed for the first sixty days.
Desire to understand why jobs did not run as priced to improve future quotes.

Nice To Haves

Experience with a specific CRM system is a plus.

Responsibilities

Own inbound customer requests and respond the same day.
Confirm scope, location, access, timing, and special requirements before quoting.
Call clients back the same day for any missing information and ask clarifying questions.
Prepare and send quotes for the team.
Follow up on all open quotes until won or lost, and analyze losses to identify areas for improvement.
Seek out new work daily through bid platforms and other lead sources.
Assist in building monthly MDOT letting quotes in collaboration with the COO and outside sales.
Incorporate GPR scanning into cutting quotes where applicable.
Hand over sold jobs to the Director of Service with detailed scope, contact information, access details, specialty equipment needs, photos, and notes.
Maintain the CRM with the entire team, ensuring all leads, quotes, and follow-ups are accurately recorded.
Serve as the customer's point of contact for quote-related questions and scope changes, identifying opportunities for additional work during conversations.
Collaborate with marketing, outside sales, and business development on campaigns, key accounts, and new leads.