Construction Estimator & Inside Sales

Diamond Concrete Sawing•Grand Rapids, MI

3d•$62,500 - $75,000•Onsite

About The Position

Diamond Concrete Sawing is a trusted concrete sawing and cutting company founded in 1974, based in Grand Rapids with branches across Michigan. We specialize in demanding projects, including MDOT highway work and public works, and also offer concrete locating services. We are a family-owned company of approximately 30 people, fostering a direct and efficient work environment where decisions are made quickly. This role is primarily focused on estimating and quoting, serving as the central point for all quotes, whether they originate from outside sales, the Director of Service, bid boards, or direct contractor inquiries. Accuracy and same-day turnaround are critical. The position involves managing a job from its initial discovery through to sale and handover to the Service department, acting as the primary customer contact and first impression. The role requires adaptability due to a high volume of inbound calls and emails, a large number of open quotes, and potential field-related disruptions that can alter daily priorities. This is not a predictable desk job.

Requirements

Experience in takeoffs and pricing for a trade subcontractor or quoting for construction companies.
Ability to read a plan.
Skill in asking contractors pertinent questions.
Capability to manage a large volume of open quotes without losing track.
Experience in estimating, quoting, or inside sales.
Construction or a related trade is a strong plus.
Ability to read a scope of work or plan sheet and identify missing information.
Organized enough to track many open quotes without any going cold.
Solid CRM habits.
Willingness to learn concrete cutting, GPR, and utility locating sufficiently to quote accurately.

Nice To Haves

Experience with a specific CRM system.

Responsibilities

Own inbound customer requests and respond the same day.
Confirm scope, location, access, timing, and special requirements before quoting.
Call clients back the same day for any missing information and ask clarifying questions.
Prepare and send quotes for the team.
Follow up on all open quotes until won or lost, and review losses to identify reasons.
Seek out new work daily through bid platforms and other lead sources.
Assist in building monthly MDOT letting quotes, collaborating with the COO and outside sales.
Add GPR scanning to relevant cutting quotes.
Hand over sold jobs to the Director of Service with complete scope, contact, access, specialty equipment, photos, and notes.
Maintain the CRM with all leads, quotes, and follow-ups.
Serve as the customer's point of contact for quote questions and scope changes, identifying potential additional work during conversations.
Collaborate with marketing, outside sales, and business development on campaigns, key accounts, and new leads.