Construction Client Manager - Wilmington, NC

Valor Environmental•Wilmington, NC

About The Position

Valor Environmental is seeking a full-time Construction Client Manager in Wilmington, North Carolina. The role serves as the primary client contact for services in the market, including erosion control, BMP installation, maintenance services, sweeping, and land services. The Client Manager develops new business and expands services with existing clients, maintains strong client relationships, and coordinates with Valor’s National Client Relationship Manager and regional managers to ensure projects and field information are accurate. The position includes assessing client needs, developing solutions with relevant company personnel, preparing proposals based on market pricing, and meeting sales and activity targets. The role may receive compensation for services sold for partner companies but is not responsible for account-managing those services. Valor Environmental describes itself as a full-service environmental services company providing erosion control, land services, street sweeping, and site maintenance. It serves residential, commercial, and government clients across 20 major U.S. markets, supporting compliance from early development through quality control inspection.

Requirements

Bachelor of Science, Bachelor of Arts, or equivalent experience.
At least 1 year of customer service or sales experience.
Basic computer knowledge.
Excellent written and verbal communication skills.

Nice To Haves

3 or more years of customer service or sales experience.
Construction or field experience.

Responsibilities

Serve as the primary client contact for all services in the market, including erosion control, BMP installation, maintenance services, sweeping, and land services.
Grow the business by acquiring new clients and selling additional services to existing clients.
Obtain current and upcoming construction project information from clients’ divisional management.
Maintain a close working relationship with the National Client Relationship Manager to ensure new projects are entered correctly.
Submit request forms through Valor Environmental’s administrative site to start projects or amend existing project information.
Develop and sell new business directly rather than funneling leads to others.
Maintain existing client relationships through regular face-to-face meetings, phone calls, and emails.
Communicate new and current project updates to regional managers to ensure field accuracy.
Proactively assess, clarify, and validate client needs.
Monitor the supported area for upcoming projects and prospective clients to identify business opportunities.
Maintain comprehensive knowledge of clients and the services provided.
Lead solution-development efforts that address customer needs and coordinate the involvement of necessary company personnel.
Know market pricing and prepare proposals.
Meet minimum sales goals and activity targets in the monthly Client Manager expectations sheet.