Construction Account Manger

Fortive•Greenville, SC

6h•Onsite

About The Position

Gordian is seeking an Account Manager in the NYC area with professionalism, construction knowledge, and a results-driven approach, leveraging Gordian's construction data and software. The primary role involves supporting and training clients on products and services related to Job Order Contracting (JOC). JOC is a procurement method and construction process designed to enhance efficiency, cost savings, and quality for government entities, educational institutions, hospitals, and more.

Requirements

Bachelor’s degree in engineering, Architecture, Construction Management, or a related field, or comparable work experience.
5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction preferred.
Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development.
High level analytical skills and problem-solving capabilities.
Ability to effectively manage several projects simultaneously in development and in the field during construction.
Excellent customer service and communication skills.
Strong interpersonal and team building skills.
Flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic.
Proficient with Microsoft Office products, including Word, Excel, PowerBi.
Ability to develop and generate custom tracking documents and reports.

Nice To Haves

Background in construction documentation and administration preferred, but not required.
Job Order Contracting or IDIQ experience is preferred, but not required.
Comprehensive understanding of various public procurement and project delivery methods and requirements.

Responsibilities

Prepare and maintain detailed activity schedules to meet client procurement objectives within specified timeframes.
Implement project procedures from identification through construction execution, including scope development, proposal review, contract compliance, and notice to proceed for Job Orders.
Read and understand construction plans and specifications, conduct comprehensive price proposal reviews, and create/review detailed construction line-item proposals.
Train contractors on Gordian software, client procedures, and assist with client contract bidding.
Communicate effectively with clients and internal teams to ensure projects are completed on time and within budget.
Manage multiple accounts and foster positive customer relationships.
Drive client retention, renewals, upsells, and client satisfaction.
Collaborate with Project Managers and Account Managers on daily operations, including contract renewals, scheduling, troubleshooting, and software training for clients and contractors.
Determine the root cause of customer success and failures, and drive requirements for process enhancement and development.
Partner with cross-functional teams to understand customer goals and key performance metrics, aiming to exceed them annually.
Provide input on new processes and workflows.
Ensure superior customer service levels, operational excellence, and strategic insight.
Collaborate with construction management firms to promote consistency and develop standards and procedures.
Work with Finance on billing setup and invoicing.
Participate in budget development and management, and revenue forecasting.
Develop annual program usage and benchmark reports with Sales and Business Operations teams.
Monitor and follow through on all construction/project activities to ensure they meet client needs, are executed promptly, and stay within budget.
Review contractor change requests and initiate job order supplementals as appropriate.
Interact with owner representatives, contractors, and end-users to minimize project concerns.
Review contractor daily inspection reports, summarize, and report on construction progress weekly to upper management.
Position will be on-site at client offices in Long Island City NY with the ability to travel 60-70% within assigned geographic area.