Conservation Engagement Associate

The Marine Mammal Center•Sausalito, CA

2d•Onsite

About The Position

The Conservation Engagement Associate supports the daily operations of The Marine Mammal Center’s public programs by providing excellent customer service, greeting, welcoming, and directing visitors upon arrival, leading public programs, and working closely with the Conservation Engagement team to enhance visitor experience. As an integral part of the team that engages with the public, this role will work to inspire the next generation of ocean stewards and visitors to the Center to act in support of our ocean and marine mammals.

Requirements

Enthusiasm for environmental conservation and marine life.
Ability to provide exceptional customer service to diverse audiences.
Ability to provide conflict resolution, maintain adaptability, empathy, and optimism under pressure.
Basic knowledge and experience with reservation/ticketing system.
Experience operating Eventbrite preferred.
Ability to convey information effectively, both orally and in writing.
Ability to understand and follow written and oral instructions and priorities as set by management.
Ability to work collaboratively and maintain open communication in a team environment.
Ability to learn from change, challenges, and feedback.
Minimal organizational skills or ability to learn attention to detail, multi-tasking, and time-management.
Minimal skills or ability to learn Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word) and videoconference technology (Slack, Teams, Zoom).
Ability to establish and maintain effective working relationships with those contacted in the course of work, which may include staff, volunteers, training participants, and members of the public.
Ability to practice self-awareness and respect while engaging with staff, volunteers, training participants, and members of the public.
Willingness to support and participate in The Marine Mammal Center’s diversity, equity, and inclusion programs.
This position requires a combination of education and experience equivalent to being currently enrolled in college or having an associate or bachelor’s degree in administration, education, marine science or related field; and at least 1 year of experience in customer service or equivalent experience.
Proof of COVID-19 Vaccination or waiver (medical or religious).

Responsibilities

Support front of house operations, including greeting visitors, verifying ticket reservations at the information desk, answering questions, promoting the Center’s programs, and engaging visitors about the Center’s work and mission.
Serve as front of house lead, including opening and closing for the public, managing and supporting the scheduled volunteers, and/or filling in as a tour guide or docent.
Answer and direct phone calls in a polite and friendly manner.
Lead tours and perform docent duties.
Serve as a mentor and guide for Conservation Engagement volunteers to ensure the highest quality visitor experience.
Maintain and ensure a clean, well-stocked, and safe environment for visitors.
Support in evaluation of the visitor experience through surveys, timing, and tracking.
May represent and promote the Center through donor cultivation participation in partnership with the department as opportunities arise.
Perform special projects and research as assigned.
Perform other duties as assigned.