Connections Case Manager

Mansfield Hall • Burlington, VT

19d • Onsite

About The Position

Mansfield Hall is a living and learning community for neurodivergent college students who are capable of college but are not yet fully ready for total independence. Its work is organized around Living, Learning, Giving, and Engaging. The Connections Program supports students as they move toward greater independence, and the Connections Case Manager coordinates support across families, campus offices, and Mansfield Hall teams so each student's plan is aligned.

The Case Manager manages a caseload and coordinates individualized support in academics, independent living, and community engagement. The role includes weekly one-on-one coaching, developing and tracking Student MAPs (Making Action Plans), supporting students with college processes and accessibility services, coaching life skills, and building professional readiness. The Case Manager is also a regular point of contact for families and campus partners and prepares progress reports and evaluations.

This is a full-time, hourly, fully on-site position requiring daily in-person attendance. Training takes place Monday through Friday during standard business hours, 9:00 AM to 5:00 PM. After training, the schedule is based on program and student needs and may include evenings and weekends, with flexibility required outside traditional business hours. The role also participates in an overnight on-call rotation. During summer and other low-census periods, the Case Manager shares duties across Mansfield Hall programs, including breakfast duty, coach shifts, cleaning, and apartment meetings.

Requirements

• Bachelor's degree in behavioral sciences, education, or a related field.
• One to three years of experience in case management, academic support, life coaching, or transition programs for young adults.
• Strong working knowledge of student development, neurodiversity, and strategies for college success.
• Clear, independent written communication; family reports may be sent without managerial review.
• Proficiency in Microsoft Office and comfort learning student database tools.
• Valid driver's license and personal vehicle for meeting students in their apartments, on campus, and around Burlington.
• Flexibility to work outside traditional business hours, including evenings and/or weekends as program and student needs require.

Responsibilities

• Manage a caseload of Connections students and coordinate individualized support across academics, independent living, and community engagement.
• Lead weekly one-on-one coaching sessions focused on executive functioning, academic performance, and independent living.
• Build and track annual Student MAPs (Making Action Plans) with students and their Circle of Support, adjusting strategies as students grow.
• Guide students through course selection, registration, withdrawals, disability and accessibility services, and decisions about self-disclosure under ADA and FERPA.
• Coach students on routines, time management, budgeting, cooking, and cleaning.
• Visit student apartments regularly and facilitate apartment meetings.
• Support professional readiness through job exploration, internships, and workplace communication coaching.
• Serve as a consistent point of contact for families and campus partners.
• Write scheduled progress reports, mid-year evaluations, and end-of-year reports.
• Support structured study times, Connections events, trips, and seminars.
• Help onboard new students into the program.
• Participate in an overnight on-call rotation.
• During summer and other low-census periods, take part in shared duties across Mansfield Hall programs, such as breakfast duty, coach shifts, cleaning, and apartment meetings.

Benefits

• Medical insurance, with the premium cost shared between Mansfield Hall and the employee, plus an HSA option.
• Employer-funded wellness dollars.
• Free meals and drinks during the employee's shift.
• 401(k) retirement plan with a 4% employer match.
• Paid time off, plus paid winter break.
• Disability and life insurance coverage.
• Volunteer time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level