Follow Up Specialist (Emergency Psychiatric Services)

Mental Health Cooperative•Nashville, TN

About The Position

The Connect3 Follow Up Specialist provides enhanced crisis follow-up services, care coordination, and ongoing support to eligible youth and young adults at risk for suicide. The position promotes continuity of care by ensuring timely follow-up, individualized safety planning, and connection to appropriate behavioral health services and community resources following a crisis or identified suicide risk. The Specialist works with individuals and families, caregivers, referral partners, and youth-serving system partners to support safety planning, suicide prevention, and timely linkage to community-based services. The role also contributes to accurate and timely documentation, compliance with privacy and safety requirements, quality oversight, and collaborative team efforts. The position reports to no one.

Requirements

Mental health professional with specialized training in crisis intervention.
Bachelor’s degree in a related field such as counseling, psychology, or social work.
One year of mental health experience.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.

Responsibilities

Provide enhanced crisis follow-up and care coordination for eligible youth and young adults at risk for suicide.
Provide and improve timely linkage to community-based mental health, crisis, and related services.
Maintain accurate records and adhere to confidentiality requirements.
Support safety planning and lethal means safety strategies with youth and young adults at risk for suicide and their families.
Enter information into computer systems.
Improve continuity of care following crisis contact or WIC/CSU discharge.
Serve as a resource about suicide and suicide prevention for youth and young adults and adults who work with them.
Provide supportive resources to families and caregivers of youth and young adults identified as at risk.
Conduct outreach and coordinate with referral partners to support safety planning, follow-up, and referral or linkage to community-based mental health services.
Coordinate with youth-serving system partners to support integration of suicide risk screening, assessment, and referral pathways.
Assist teammates as needed and attend staff meetings.
Attend mandatory in-services, continuing education, and annual health requirements.
Comply with corporate compliance, OSHA, safety, HIPAA, agency, and other applicable policies and procedures; report unethical or unsafe activities as directed.
Participate in proactive team efforts to achieve departmental and company goals and perform other duties as assigned.
Provide leadership through example and sharing knowledge and skills; identify operational gaps and escalate when needed.
Assess urgency and escalate appropriately, maintaining calm and composed leadership during critical incidents.
Use crisis intervention and risk assessment principles and coach, mentor, and support staff development.
Work independently, make critical decisions, and collaborate with crisis and agency-wide teams.
Build and maintain effective working relationships with consumers, families, law enforcement, and referral sources; use conflict resolution and negotiation skills to defuse difficult situations.
Evaluate risk factors during follow-up contact and accurately explain and document suicide screening, safety plans, and supportive resources.
Use knowledge of community resources to assist consumers and conduct post-suicide intervention.
Monitor calls for compliance with standard operating procedures, policies, and clinical guidelines; participate in internal audits and quality improvement initiatives.
Establish and maintain therapeutic relationships through effective, appropriate consumer communication and engagement.
Use C-SSRS and suicide-specific assessments, support clinically justified triage dispositions, and coordinate care professionally and completely.
Use Therapeutic Options de-escalation appropriately, participate in consultation, and maintain timely call availability through appropriate system log-in and log-out.
Schedule and complete follow-up calls and complete clinical and Crisis Management System documentation within required time periods.
Demonstrate appropriate infection prevention and control, including proper hand hygiene, and evidence-informed practice related to substance use disorders and clinical care of children and youth.