Confluence Administrator

Storage Strategies • San Diego, CA

4d • Onsite

About The Position

SSI is seeking a full-time Confluence Administrator and customer support technician to join our Orion team. The candidate will work in a collaborative and agile environment, supporting the migration and administration of Confluence spaces into the Orion environment. You will also engage Orion users through Jira tickets, determining and documenting requirements, and creating Confluence-based solutions. The ideal candidate brings strong Confluence administration expertise and possesses an active DoW secret security clearance.

Requirements

• Active DoW secret security clearance
• Bachelors of Science in IT, Computer Science, or equivalent
• 5+ years of IT experience, including 2+ years of Atlassian Confluence administration and direct user support
• Deep expertise in standing up, maintaining, and administering Confluence spaces.

Nice To Haves

• Active CompTIA Security+ Certification
• Prior work with Navy or DoW enterprise applications

Responsibilities

• Create Confluence spaces with appropriate structure and templates
• Create unique layouts involving a wide variety of macros to display multimedia, tables, and custom navigation
• Create forms and data structures
• Facilitate end users with space groups and permissions to support different use cases
• Export and import space content into different Confluence environments
• Generate, analyze and transform customer requirements or challenges into specifications
• Maintain migration runbooks, templates, scripts, and lessons-learned documentation sufficient for other qualified administrators to execute the process
• Respond to trouble tickets involving Orion products and services utilizing Jira HelpDesk
• Facilitate users with registration requests via Jira tickets
• Escalate issues to higher tier if critical or technical solution requires DevOps intervention
• Provide weekly status reports of customer interactions
• Participate in weekly meetings with developers and project management to receive direction and priority, share status, and represent technical subject matter expertise
• Share lessons learned with the Orion team

Benefits

• Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents.
• Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost.
• 24 paid days off in the first year on board.
• Military Leave benefits
• 401(k) Retirement Plan
• education assistance
• Personal Technology Refresh
• Employee Referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level