Confirmation Specialist

Window Nation • Fulton, MD

7d • Onsite

About The Position

One Goal, One Passion - Growth is Everything at Window Nation. Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Requirements

• High school diploma, GED, or equivalent
• 6+ months of experience in a call center, customer service, sales support, or similar customer-facing role
• Clear and professional phone communication
• Strong attention to detail and accuracy in data entry and documentation across multiple systems
• Ability to multitask in a fast-paced environment
• Comfort using computers and Microsoft Office tools
• Good judgment and the ability to work independently
• A positive, team-focused attitude
• Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Responsibilities

• Calling customers to confirm appointment dates, times, and details
• Reviewing and updating customer and appointment details to ensure data accuracy and eligibility requirements
• Communicating clearly about reschedules, cancellations, or changes
• Updating and documenting call outcomes accurately in company systems and databases
• Partnering with sales and scheduling teams to share updates with customers and finalize appointments, while keeping calendars accurate
• Answering questions and resolving basic scheduling issues
• Delivering a courteous, professional, and positive customer experience on every call

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED